Hi everyone!
If you need help with your Snapmaker products or have questions before or after your purchase, we’ve made it easy to submit a ticket depending on your needs. Submitting a ticket is the recommended way to have your question or issue addressed properly and to receive detailed guidance.
- Pre-Sales / Order Questions
- For pre-sales or order issues, feedback, or other non-technical matters about all Snapmaker machines: https://snapmaker.formcrafts.com/general-inquiry
- Technical Support
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For hardware, software, or firmware issues specifically for the Snapmaker U1: https://snapmaker.formcrafts.com/u1-troubleshooting-request
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For hardware, software, or firmware issues specifically for the Snapmaker 2.0, Artisan, J1 and Ray: https://snapmaker.formcrafts.com/support-ticket
- Track Your Ticket
- After submitting, you will receive a confirmation email with your ticket number. Our team usually responds within 1-2 business days.