Hi there,
I was finally able joined the maker and Snapmaker community, after my Snapmaker 2.0 arrived a couple of weeks ago.
Everything was working fine, until this morning, when I wanted to check on a print I started yesterday evening and my printer presented itself like this (At the time of taking the pictures I already inspected the damage):
<Unfortunately I can only post a single picture, I hope I can post it below>
I think the reason for this is the filament spool (this is still the one that came with the Snapmaker). The threads are not coiled properly and are therefore overlapping. This results in the feeder trying to get more filament, but the spool being unable to provide this (as I was not there when this happened, this is hypothetical but this did happen previously, maybe you can see it in the picture):
<Unfortunately I can only post a single picture, I hope I can post it below>
I already opened a ticket with Snapmaker, but I am not sure if this is covered under warranty, so do you have any advice on how to fix this?
Especially since it does not seem to be possible to only order the head, this might have been a very expensive error.