I am getting alarmed. Two orders NO PRODUCTS DELIVERED!!!
Order 1 Sept 27, 2022
On 9-27-2022 I ordered:
Snapmaker Dual Extrusion 3D Printing Module × 1 $369.00
Hot End for Dual Extrusion Module × 1
Hardened 0.4mm $54.99
I also ordered a new platform
Order 2: 1-19-2023 but was expected it may take a bit.
A350 improved platform.
Anyone else having issues?
The improved platform is sent from China. Can last Up to few weeks to delivery.
https://support.snapmaker.com/hc/en-us/articles/10430772962455-Pre-order-Shipping-FAQ tells that the 27. is Limit of Charge #1 for the dual extruder but maybe through time zone you are in the later charge and that will be shipped these days. Did you already asked support@snapmaker.com?
Never Had problems with snapmaker, neither store nor support buy.