I recently built a new pc, had to reinstall all my software. I downloaded the recent Luban and when i Load it its a blank screen. The only options i can click, is the “File - View - Window” at the top left and the close minimize buttons on the top right. I tried “force reload” and that did nothin…

You may need to do a completely new install. Find and erase any SM settings, caches, preferences. -S

@TheDuke Please view Snapmaker Luban in the browser and check the error in the console. View → View In Browser [image]

Hi Edwin, Thanks for your response. I forgot to mention the browser does load. So i was able to pull this [image] I also tried to install 3.13 and im having the same issue. I went into the registry and deleted what i could from Snapmaker before doing a reinstall, and restarting in between. Ed…

Ah yes… I did search for it but i guess my keywords were not good lol. No solution on that post…

Hi, I have the same problem, on a win7 pc, where Luban3.13.0 was running until the other day, after updating to v.3.14.0, there is no way to start it, even with the browser. Failed attempts to roll everything back to previous versions. The only one that seems to work graphically is Snapmakerjs. Any…

We suspect that this problem may be caused by the configuration file of the software. You can find the corresponding configuration file, and then back it up. Delete the files under that path and try to restart the software to check if the problem is solved. If Snapmaker Luban can load successfully,…

Hi Edwin, Thanks again for your reply and advice. I deleted that folder and restarted Luban to no avail. Please keep in mind i’m trying with version 3.13.1. I also tried uninstalling Luban with Revo, even deleting registry keys. Reinstall didn’t work. I repeated the steps with the latest versio…

Sorry for the inconvenience. We are working on it. Best regards Edwin

From your log, it seems like Luban unable to create WebGL context to display the 3D scene. As https://github.com/mrdoob/three.js/issues/4927 suggested it may relate to graphics card or its driver, and sometimes it may be due to program faults. If you can open Luban through browser, could you visit…

3.14 Luban not loading properly

Software Snapmaker Luban

Dre64 March 19, 2021, 1:38pm 5

Is this the same problem? Snapmaker Luban shows a blank screen

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3.14 Luban not loading properly

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