Name a business where “new and improved” doesn’t mean “planned obsolescence “. I love my 350 and will drive it til the wheels fall off but the Artisan is getting purchased and I’m happy about it. My choice of hobbies aren’t cheap. DeWalt gets far more out of me than Snapmaker ever will 
If you buy a car and two month later the manufacturer announces the new, better, faster, nicer, more efficient follow-up model, do you expect them to do a trade-in of the “old” car? Personally I find this a strange demand…
Acutally…yes. In the USA, people trade in their old cars for a credit towards the purchase a new vehicle. It is done literally every day. Bad example to use. Better example would be a TV. You just spent $2800 on a new tv with certain features and then a new model comes out a year later. You will not get a credit on the new TV just cause you own the old one. All products are different. But I think where people are feeling frustrated is that the SM2 JUST came out and the company seems to already be forgetting the promises they made to the kick-starters that backed them about the compatibility and add-ons that they were eventually going to be releasing for this machine. And then to be told “well forget about your add-ons, here’s a whole new machine altogether and most of the parts are not going to be compatible with anything you already have!!!”
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But exactly that I do not see - the dual extruder is compatible. The only module not compatible is the 200W CNC, but that’s because the controller of SM2 and the PSU cannot provide enough current. That’s a good reason IMHO. And that the linear modules are not compatible - comon, thats not really “forgetting SM2 users”… As I said before: There are commercial reasons to make as many new modules compatible between Artisan and SM2 as possible - however, who’s right in the end only time will tell.
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Hi Hauke,
From everything that I have read so far, none of the Artisan modules are compatible with the SM2. They connect to the machine with a totally different apparatus (SM2 uses the screws and Artisan uses the quick change snap on)…am I reading it wrong or is there something that comes with the modules that lets you use it on both machines?
well…
this is a little bit like comparing apples to oranges… a car is most likely not a modular thing like the SM is. And IF you try to compare it, it would be like:
I buy a car, half a year later the seller offers a new stereo - I buy it; then I buy new bigger better wheels; and maybe I’m happy, because I get a discount as an owner…
then the seller announces “better”, “faster-opening” doors “coming soon” and let’s say … upgraded “more comfortable” seats. BUT half a year later they offer a completely new car with those features - so I am disappointed, buying half of the new parts for my car instead of having saved the money and buy all of the new parts with the new car. And additionally the new car features better headlights and a better steering wheel that I can not buy and use in my “old” car, since they are not compatible.
Get what I mean? 
btw. “supporting an idea” is way beyond “demanding things”… I used this as an option, my own thoughts were (with our example) to buy the new car with a discount and use the parts I already bought for the old one with the new one and live with the fact, that some parts would not be backwards compatible.
Of course I get what you mean - this is how it’s going… working in IT, I always tell customers, that the brand new notebook model they just bought would be outdated as soon as the door closes behind them
and - what I can tell is, that a big mobile phone company (with no fruit on it) does exactly that - if I buy a new model, I can trade in my old phone and get a discount/money back… it is not that uncommon
You are free to say what you want, but your trade-in proposal will not be adopted.
In order to trade in the machine, the trader must assess the condition of the machine. If they don’t do an assessment, they will simply take it back as a metal resource. There’s also a cost to recycle it.
If it is in good condition, it may be able to be maintained and sold as used equipment, but few people would dare to seek used equipment. There is no benefit in just holding unnecessary inventory.
If you can quantify the benefits (profit) for SM companies, they might adopt it.
You should look better at the initial posts:
whimsycwdCTO
“When it comes to 3D printing, you can’t get fine results if you using high feedrate. We have been using 120mm/s to torture test the machine for months. But we recommend our users not to use speed beyond 100mm/s. It can cause lost steps using high feedrate in a long print.p”
So clearly the endurance tests have been done at 120 mm/s 
Personally, I don’t have any issue with them bringing out new products that are only partially compatible because of some real improvements. I see why a more powerful CNC can’t be used with the old machine. I won’t talk about the dual extruder. That was promised for the old machine and will be available there, too. And honestly, I don’t feel like the new machine or the upgrades from of the linear modules are a thing for me, as they trade off speed for precision. And precision was the main reason I ordered my A350. What I don’t understand is that they don’t try to bring improvements like the quick swap to everyone. Even if the Artisan one is not compatible to the 2.0, they could use that knowledge to create add-ons to the 2.0 machines.
And for all those who need a more powerful CNC: Get a real one. For example, I would have bought a Stepcraft machine if CNC was my main application and laser/FDM only secondary. Or a High-Z machine for only CNC’ing. Therefore, my expectations on CNC for Snapmaker have been low anyway. I cannot understand the high expectations on CNC for Snapmaker. The specs have been quite clear about it from the very beginning.
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Thank you dstarke. My thoughts exactly. I love my A350T for the combination of laser and 3D printer. It’s not enough for my CNC needs at all. I am thinking of buying a really good CNC machine for Christmas. The cost will be similar to my investment in the Snapmaker. (I hope my wife doesn’t read this wish). But I’m not giving my Snapy away for that. I have learned a lot with this machine. But that’s why I treated myself to it. The Artisan doesn’t blow me away. As Hauke wrote, “I would very much appreciate if they would be more embracing to the community.” That would be my only wish for the company and for us/me. When I see the old chat histories, I miss someone like Edwin. Although I wasn’t there at the time.
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I think every current SM owner got the discount. While I would like to have the Artisan, it literally consumes 8x the space of my A250. I just can’t afford that much space.
Snapmaker marketing at it’s finest…
Look, I didn’t want to add gasoline to the existing dumpster fire that is the Artisan launch, but this email tipped me over the edge. Snapmaker does NOT own me anything nor am I entitled to any discount whatsoever.
I supported Snapmaker because I thought they shared my vision of turning DIYers into ‘makers’ and making quality machines for consumers. I am not an engineer or 3D printing expert, I’m a dad in a workshop tinkering for fun. I thought Snapmaker valued its customer base and existing promises – I was wrong, or maybe the company strategy changed, no problem – But the incessant marketing, and “new product” sales “machine” that is now Snapmaker really knows how to poke it’s existing (and invested) customers in the eye. Enough blowing smoke up my ( )( ) with the “special” offers and “dramatic” improvements that is the artisan. I heard the same thing on the linear modules and now I’ve learned my lesson. I’m sorry, but we’re breaking up, it’s not you… it’s me. But honestly… you’ve changed.
ALSO I’ve been cheating on you! Her name is AnkerMake and she’s way faster and prettier than you!
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I urge you to update your public road map and with full and clear transparency tell us what we can still expect from the 2.0 series. The artisan is clearly the new vision of Snapmaker and as such we already know you will be making this your focus on public information. Don’t ghost us like you did with the original when 2.0 was released. UPDATE YOUR ROAD MAP ASAP!!!
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I’d still would really love to see the LED Lighting coming up as well as the camera modules and the 3D Dual Print Head. Really hoping for this stuff to come!
@Jade When can we expect to preorder the Dual Extruder for the A350? If you say the Dual extruder is compatible why are we not to preorder the dual extruder that we have been promised for years now and have to keep waiting but we can order the new artisan system. Snapmaker please be more transparent as your marketing and communication has been less then perfect as of late. These A series updates and Artisan system should be launched together.
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@designsbywilliam
I think they still have some problems with the dual extruder. Blog
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I really would like a quick swap solution for the bed (#1 priority) and tool heads (#2 priority) as the cumbersome change process is the biggest obstacle to using all three use cases for the SM2.0… Pretty please….
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I really would like a quick swap solution for the bed
It doesn’t help that the stock 3D bed kinda sucks. The best prints I got from it were after shimming some of the mount points, then skimming the bosses of the mount points on a mill after making the high spots on a surface plate, then clipping a glass build plate directly onto the headed bed. I can’t really see the argument being made that a quick-swap solution would be less reliable than the stock setup.
Of course the entire carriage is a bit … tilty. This has been discussed to death on the forums. I took the A350 apart last spring in order to play around with a more stable carriage (possible with outrigger linear modules), then kinda lost interest. Dug up my notes and drawings over the holiday week, might take another go at it once I clear off a few more projects. What I recall is that for a swappable bed, it may be best to just provide a new carriage with interchangeable beds, instead of trying to work with the existing one.
Oh, how 'bout a heated bed with a removable cable, so i can unplug it from the bed end instead of from the hub? I might even pay for that upgrade
EDIT: As for my previous post, yes “obsolete” was a bit harsh. I was worried that what happened to the SM-1.0 users would happen to the SM-2.0 users as well. So far things seem to have been kept compatible, which is a good sign, and warrants paying some attention to the ol’ A350 and seeing if I can Frankenstein it back to life.
Saw on your Easter competition that the 3rd place prize was a Snapmaker 2.0 quick swap kit (coming soon). Any more information on this?
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Not to mention the thousands of us who had problems with the filament runout sensor right out of the box and the solution from Snapmaker was to essentially shut it off by linking up via USB patch cord (since the Bluetooth still does not work) and just bypass it. I chose this model in part for the sensor they promised already worked -(not a promise to be developed or released)
NOW I have to do that every single time I turn on my A350. First, they told me to bypass it until they came up with a solution(they suggested they would replace it once they figured it out). Then they simply said I was past the warranty even though there was a long history of the documented problem since the week I opened it up.