Be very careful not to connect the cables the wrong way. I purchased my A350 as part of the kick starter on December 31st, 2019. I received it January 20th, 2021. Yes, I waited over a year. I bought the enclosure as well. I put the A350 together and tested the 3D printing before assembling the enc…

Sry for you, there was some discussion about: [image] Printing at 951C fire Snapmaker 2.0 Hi Edwin, I swapped it out and the box went up in smoke. [IMG_2260]

Thank you for your sympathy. I’m going to install my own LED lights in the enclosure with a separate power supply so I have better visibility when swapping out modules.

[image] JustMyLuck: I saw elsewhere someone mentioning making the same mistake. Someone even coined the phrase releasing it’s magic smoke. I would like to know how many people this has happened to? “Magic smoke” is an old electronics joke. Any time you fry something and you burn out a compone…

I haven’t heard a word from support since 1/22. Am I getting the silent treatment or are they just overwhelmed with support requests? I desperately want my device fixed. I feel helpless.

[IMG_1622] This is what it looks like inside my enclosure with the LEDs off.

[IMG_1623] I installed my own LED lights with an independent power supply so going forward I can see what I’m doing when swapping out modules. This is what it looks like now.

I remember reading that they have changed the plug design a little for the new versions so that it is not quite as easy to for this to happen. It is just one of the benefits of getting the kikstarter edition. Sorry for your luck. As for support, depends on what you have asked them. If you said “I w…

@atom , I opened a separate ticket for purchasing the replacements. I haven’t received any response to that request.Beside, I’m not likely to ever make that mistake again. It was a potentially expensive lesson.

I belive the laser is about $169 not sure I have seen a price for the controller. If your handy, and want to pull your laser apart and see/take pictures of anything that is obviously burnt I might have a replacement part.

I am handy. Already pulled the laser apart and reassembled it. The smoke emitted from the laser component which I cannot remove from the metal casing. I expected a burnt capacitor, all solid state components, disposable tech. I don’t have the equipment to diagnose. Not like the old days when you cou…

Up in smoke after waiting a year

Snapmaker 2.0 (3-in-1)

xchrisd January 23, 2021, 4:29pm 2

Sry for you, there was some discussion about:

Topic		Replies	Views
Laser toolhead went BANG! Snapmaker 2.0 (3-in-1)	31	2958	February 9, 2021
Support response time? Snapmaker 2.0 (3-in-1)	85	3941	January 27, 2021
Goodbye A350 Printer ! RIP! Snapmaker 2.0 (3-in-1)	23	3132	October 15, 2020
[Magic Smoke] When you accidentally connect the cable the wrong way Snapmaker 2.0 (3-in-1)	26	1998	March 4, 2024
Want your money back? Raise your hand Snapmaker 2.0 (3-in-1)	49	4013	September 26, 2021

Up in smoke after waiting a year

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