Hi everyone
Our team will be observing the National Day holiday from October 1st to 7th, and some of our regular services will be affected during this time.
We’ve attached the full duty schedule. Here’s what you can expect:
Support: Limited staff will be on duty, so replies may take longer than usual. You can still submit your questions during the holiday, and our team will respond as soon as they are available.
Pre-sales, purchasing, shipping, and other general questions: https://snapmaker.formcrafts.com/general-inquiry
Technical support: https://snapmaker.formcrafts.com/u1-troubleshooting-request
Shipping: Shipping schedules will vary by region during the holiday. Please refer to the attached schedule for the specific dates.
Orders: Orders placed shortly before or during the holiday may take longer to process. After the holiday, courier pickups and tracking updates may also take a few extra days as operations return to normal.
Snapmaker Space: Model reviews will be paused from October 1st to 3rd. A limited review team will be on duty from October 4th to 7th, but review times may still be longer than usual during the holiday.
Model reviews are currently handled manually. We appreciate your patience and understanding. We also plan to introduce automated review assistance in mid-October to help improve review turnaround times.
Pre-orders: The original estimated shipping timeline shown on the product page remains unchanged unless we notify you otherwise. We expect a higher volume of messages when the holiday ends. If you haven’t received a reply by October 10th, you’re welcome to follow up with us. Thanks for your patience and understanding.
— The Snapmaker Team
