Hi everyone,
We’ll be on holiday for the Chinese Spring Festival from February 14 to February 23, 2026 . During this time, response to messages and inquiries will take longer than usual, so thanks for your patience.
Customer Support & Order Shipping:
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Feb 14–15: Support available
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Feb 16–17: Support unavailable
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Feb 18–23: Support available
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Orders placed during the holiday period (Feb 14–17) will start processing on Feb 23 and will be shipped within 6–12 business days after payment.
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Pre-orders will follow the original shipping timeline shown on the product page.
Customer Service Notes:
- All inquiries will be handled in the order received , and after the holiday response times may be longer due to higher volume.
Need help during the holiday?
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For immediate answers, you can use the Answer Bot on our official store.
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If that doesn’t solve the issue, our support team will follow up once regular operations resume.
Thanks for your understanding and patience during this period! 