Hi everyone,
It has been almost a week since the release of Snapmaker Orca/App V2.2.1 and Firmware V1.0.0, and we’d like to address some of the common feedback from the community.
Issue 1: Foreign Object Detection false alarms
Some members reported that Foreign Object Detection was triggered even when there was no obvious obstruction on the bed. This has been observed in scenarios such as using third party blue build plates, or during calibration when collision detection is enabled.
At the moment, we recommend:
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Currently, AI monitoring does not fully support third-party blue plates; consider turning off AI monitoring if needed. (on the touchscreen: Settings > Print Preferences> AI Monitoring), or avoid using third-party blue build plates.
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Keep the area behind the printer clear, as the AI may occasionally detect background objects as foreign matter.
Issue 2: Prime tower related X-axis limit errors
Some members encountered “X-axis movement exceeded travel limit” errors. In most cases, this behavior is related to the updated prime tower shape we brought in when merging the latest native Orca Slicer features.
Temporary workarounds:
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Change the prime tower shape, for example switching from Rib to Rectangle
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Adjust the position of the prime tower to ensure it stays within the printable area
Issue 3: Incorrect language display in Snapmaker Orca
Some members reported a language mapping issue where selecting Italian in the UI caused the interface to display Lithuanian instead.
This issue has been confirmed.
Issue 4: Connection issues due to dynamic IP addresses
We are aware of reports where the U1 may experience intermittent disconnections related to dynamic IP changes. The team is reproducing and testing this internally. Some adjustments to the DHCP client configuration have been made, and Wi-Fi power-saving mode will be disabled in the next firmware update to help reduce the chance of dropouts.
Since network behavior can vary depending on routers, access points, and environment, the issue may not occur consistently. If you encounter this, please submit a support ticket with information about your network setup. This will help the team investigate and provide guidance as needed.
Fix plan and next steps
All of the issues mentioned above are already known to the team and are being addressed together as part of the next software and firmware update, which is currently expected around mid-February, pending final validation.
Please also note that some issues may only affect a small number of users or specific scenarios, and in certain cases we are unable to reproduce them internally without more detailed information. This does not mean the issue is being ignored, but that we may need more detailed information to properly evaluate and prioritize it.
How you can help
If you encounter any issues while using the latest firmware or software, we encourage you to submit:
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A clear description of the issue
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Screenshots or short videos, if possible
Please submit them through our support form:
https://snapmaker.formcrafts.com/u1-troubleshooting-request
This helps our technical support team provide assistance or temporary solutions more efficiently, and ensures the information is passed to the relevant teams for further review.
Thank you again for your feedback over the past week. Your reports and suggestions play an important role in helping us continue to improve the U1 experience for everyone. 