Heating Tube Screw Stripped

Snapmaker Original
11

Hi All,

There may be 2 reasons why the screw can’t be loosened:

  1. There is filament melted in the screw hole.
  2. The screw is stripped.

Please follow these steps to troubleshoot:

  1. Use the “Change Filament” feature to heat up the nozzle.
  2. Use the 1.5 mm hex key wrench (the longer side) to loosen the screw next to the nozzle when the filament is melted. You should be able to loosen the screw if you can’t loosen the screw because of reason 1.
  3. If you can’t loosen the screw when there is no filament melted in the screw hole, please fill in the warranty request. We will send you a replacement when the problem is identified.

Thank you!

Best regards,
Rainie

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