He participated through on topic replies in many threads. Creating topics is not the only way to participate.
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Thank you for your reply. However you are incorrect right off the bat, as I have actually been quite active both here and even more so on the snapmaker facebook groups. I even designed and printed my own external cooler solution and it is posted on another thread here. On the facebook groups I have been assigned badges for my high level of engagement, consistent posts, and supporting others.
Please do not make assumptions on my capabilities or lack of them. I have done my research donāt worry. I have even compared settings line with line with other users and compared the end result.
It remains a fact that some were lucky in the quality of machine they got and others were less so. No doubt you were one of the former group. I am happy for you but please do not begrudge me this outlet for venting my frustration.
I am also actively trying to fix matters; In fact I am about to dismantle the whole machine and re-assemble it from scratch just to exclude that as the issue. I ordered the new printing head and may order the new rails also, and maybe the new bed too if necessary . But at the end of all this if I have to buy the rails it will have cost me almost double what I paid just to get to the same point as the ālucky onesā.
In my view, that - and the waste of precious time - is all due to the lack of Quality Assurance at some stage in the Snapmaker production process. And thus totally unnecessary.
But do not worry, just as I was fair in praising Snapmaker support, I will be the first to come back here and admit I was wrong if it turns out to be so, because as always I believe in sharing any lessons I learn.
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@JohnFiott I see ā1 topic createdā, which happens to be this one. That is what I was referring to, so your assumptions about my post are incorrect. Being active, and starting your own threads, are 2 entirely different things, which I explicitly covered in my post.
Your assumption that I was a ālucky oneā is also completely off target. I had one of the worst platforms that support had ever seen, 3 linear modules failed, and it took me 3 months to get a good first layer. I fixed the platform myself, and have had no problem printing (aside from the linear module failures) since. I have never disputed that Snapmaker has QC issues, and I have never said otherwise.
The difference is, that I knew what I needed to do to get things done, whereas your post clearly states that you donāt. Anywho, I chose my words very carefully, and I stand by everything that I said.
Best of luck
You are of course entitled to your views, but coming here to undermine my post does not really add any value.
Furthermore, not that I give this any importance but I note that you also only posted one topic, so it is a bit of the pot calling the kettle black, is it not?
If you would really like to help then I sincerely suggest you consider posting a topic of your own explaining how you resolved all the issues you faced so that maybe I can learn from your experience.
At the end of the day, all I really care about is being able to use my machine to make things.
I sincerely wish you all the best.
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Question: When you say you want to buy the new bed, is there a newly released bed or do you just mean a bed that hasnāt been used but the same that you have now? I havenāt heard of a new bed but maybe I missed something.
The forum has a search 
first hit when looking for ānew bedā
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Yes that is what I mean by New Bed. Now this only applies to Kickstarter backers like myself because after that everyone got the new one anyway.
@JohnFiott i didnāt get the new bed, I got my Snapmaker in February and it came with the old bed but new print head, I had to order the new bed -.-
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I also asked for a new bed and I was sent another old bed, that was even more out of true lmfao. Oh well, now I have 2, so I can mill the other one someday.
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do i think bed, rails, etc can contribute to your issues @JohnFiott , yes.
I think getting flatter bed can help.
However i donāt think this is the root issue - it just helps mitigate.
However I am now utterly convinced their levelling system still has fundamental bugs, i also agree I think I have a lemon.
Fundamental Calibration Issueā¦? - Snapmaker 2.0 - Snapmaker: where creation happens
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Ah, I only know about the ānewā bed because that was shipped with mine in Oct 2020 so when he mentioned it alongside the other actual NEW items, I was confused. Thanks for the info!!
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If I need help, I create a post and ask for it. I havenāt had a need to ask anyone in these forums for help, as I have been able to research everything that I need. By your own words, you are in need of help, havenāt found that help, and posted a rant here instead of asking for help. I find that disrespectful, yet I presented you with helpful suggestions.
Best of luck
Damn dude, how about taking your own advice and stop making this topic about you and how disrespectful you think it is. You clearly have issues with it.
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@CNC-Maker i donāt know what the chip on your shoulder is, but before I left the Snapmaker Facebook groups because of a certain someone that amassed a simp army and started a war all because I called her out for being stupid and lying (you know who you are), I saw @JohnFiott post there all the time. So for you to assume he isnāt creating his own topics and thinking the forum is the only resource, you are only showing your own ignorance. Thereās no way for anyone to know anotherās experiences on the internet, take a chill pill.
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I have the new platform bed frame but didnāt assemble because of huge gaps if i lay it on a flat surface, i guess it is not better than the old designā¦
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@CNC-Maker there are more forums than this oneā¦ John has been contributing ang asking alot of questions in the Facebook groups. I also had a lot of private conversations with him to try to help him with his issues.
Have a great day sir
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yes its less the design that is the issue and more that the QC.
A tip for others, not sure what type of surface you are placing it on - many things are not truly flat (like granite kitchen counters). If you rotate the platform around its center and the gaps move with the rotation then yes its the platform at issue. If they donāt then its the flat surface not being flat.
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New bed means a new design of bed as opposed to the one that came out when the machine was launched through Kickstarterā¦