# When I get my Snapmaker 2.0? **URL:** \ **Category:** Snapmaker 2.0 (3-in-1)\ **Created:** [October 4, 2020, 1:03pm UTC](https://forum.snapmaker.com/t/when-i-get-my-snapmaker-2-0/10095 "2020-10-04T13:03:51Z")\ **Posts on this page:** 1\ **Showing post:** 2
**Author:** ![jepho](https://sea2.discourse-cdn.com/flex022/user_avatar/forum.snapmaker.com/jepho/32/4683_2.png) [@jepho](https://forum.snapmaker.com/u/jepho)\ **Post date:** [October 4, 2020, 1:40pm UTC](https://forum.snapmaker.com/t/when-i-get-my-snapmaker-2-0/10095/2 "2020-10-04T13:40:48Z")
Hello Pavel, I am sorry to read this. You must be feeling close to breaking point. When I first ordered my SM1, I had no response from the distribution set and complained loudly on this forum. I had waited more than **one week** with no response. A kind person here ensured my complaint was read by @Rainie and @hyeii and this got everything moving. I have not seen the appearance of any Snapmaker staff in several weeks. By referencing the senior staff who eventually managed my situation, they will come to know of your concerns. i hope this does the same for what @doug managed to do for me. You must be a very patient person because I was getting frustrated with the lack of response after a very short time. You can read about it here… [Why is iMakr (UK branch) such a rude company!](https://forum.snapmaker.com/t/why-is-imakr-uk-branch-such-a-rude-company/6560) --- _[View the full topic](https://forum.snapmaker.com/t/when-i-get-my-snapmaker-2-0/10095)._