# Version 3.13.1 problem
**URL:** https://forum.snapmaker.com/t/version-3-13-1-problem/14726
**Category:** Snapmaker Luban
**Created:** [January 21, 2021, 12:46am UTC](https://forum.snapmaker.com/t/version-3-13-1-problem/14726 "2021-01-21T00:46:54Z")
**Posts on this page:** 10
**Page:** 2
### Author:  [@sdj544](https://forum.snapmaker.com/u/sdj544)
#### Post date: [January 25, 2021, 6:59pm UTC](https://forum.snapmaker.com/t/version-3-13-1-problem/14726/21 "2021-01-25T18:59:37Z")
> [@brvdboss](#):
>
> and possibly run it 5cm above your stock material in the air
Make sure you run it above all clamps/screws too.
-S
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### Author:  [@TheDuke](https://forum.snapmaker.com/u/TheDuke)
#### Post date: [January 27, 2021, 4:03pm UTC](https://forum.snapmaker.com/t/version-3-13-1-problem/14726/22 "2021-01-27T16:03:23Z")
I’m having the same issue. I downloaded a previous Luban version and voila!
I actually just received my A350 a few weeks and and just started playing with the CNC.
I thought I was the one messing up and i’ve been at it for days!!
Thank you for saving my life! lol
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### Author:  [@Mortisaga](https://forum.snapmaker.com/u/Mortisaga)
#### Post date: [February 18, 2021, 6:43pm UTC](https://forum.snapmaker.com/t/version-3-13-1-problem/14726/23 "2021-02-18T18:43:41Z")
I downloaded and installed the version 3.13.1 (Win x64)
Tried to laser engrave as I did many times with v3.10.x - now my G-code inspect remains blank. Only the starting time will be shown.
Second bug (?) I detected: in the former version I had this blue “indication” and the pointer as well which showed the process on the image I want to engrave - this is also gone.
I use SM 2.0 A350 via WiFi
Shall I switch back to an older version - and if yes - which one? I found both of those functions pretty handy… I did not test with 3d printing yet.
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### Author:  [@Edwin](https://forum.snapmaker.com/u/Edwin)
#### Post date: [March 2, 2021, 1:51am UTC](https://forum.snapmaker.com/t/version-3-13-1-problem/14726/24 "2021-03-02T01:51:26Z")
Delete ‘Luban’ config directory and restart the ‘luban’ will solve the problem.
On macOS:
> ```
> cd ~/Library/Application\ Support/snapmaker-luban
> rm -rf Config/
>
> ```
On Windows, Delete the folder
> C:\Users[Your Windows User Profile]\AppData\Roaming\snapmaker-luban
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### Author:  [@Mortisaga](https://forum.snapmaker.com/u/Mortisaga)
#### Post date: [March 2, 2021, 8:28pm UTC](https://forum.snapmaker.com/t/version-3-13-1-problem/14726/25 "2021-03-02T20:28:43Z")
Hello Edwin, thanks for your advice…
I tried this - unfortunately, it did not work.
It seems to happen with greyscale-pictures only. The pointer remains at X; Y 0; 0 (middle of the cross). G-code inspect still shows start time, everything else remains blank.
I tried vector cutting - works fine (even before deleting the folder). I print using the camera capture and print with the software, not sending g-code to the machine (I hate to set this work origin every single time new)
btw: I deinstalled the former version completely before installing v3.13.1
Another thing: could we in a future version have a choice for the text - in v3.10 it was b/w scale, now it is vector - for me it is now the difference in printing time 40 min vs 6 hours
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### Author:  [@Mortisaga](https://forum.snapmaker.com/u/Mortisaga)
#### Post date: [May 21, 2021, 5:13pm UTC](https://forum.snapmaker.com/t/version-3-13-1-problem/14726/26 "2021-05-21T17:13:58Z")
the problem still exists with 3.15.1 - exactly the same, no gcode inspect data shown while lasering greyscale pictures. I tried it with connecting via USB/COM, but then I am unable to use camera capture, my printer will not be recognized by Luban, always have to set it manually and I can not set the material thickness…
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### Author:  [@Edwin](https://forum.snapmaker.com/u/Edwin)
#### Post date: [May 25, 2021, 8:39am UTC](https://forum.snapmaker.com/t/version-3-13-1-problem/14726/27 "2021-05-25T08:39:17Z")
Could you kindly send me some screenshots of the issue you put here? Send me the file you want to engrave as well.
Thank you in advance.
Edwin
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### Author:  [@morpheus](https://forum.snapmaker.com/u/morpheus)
#### Post date: [June 9, 2021, 8:11am UTC](https://forum.snapmaker.com/t/version-3-13-1-problem/14726/28 "2021-06-09T08:11:44Z")
Does anyone else have issues with versions after 3.12…
Every version I update to doesn’t allow settings in process mode in laser engraving…
So it absolutely doesn’t work and the annoying thing is that everytime I open luban it ask me to update and if I don’t the next time opening luban it asks 2 times…3time…4times… now I am at 15 times in need to click later so I can use luban…
its absolute rubbish the new updates…
I am using Mac. anyone got the same problems?
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### Author:  [@sdj544](https://forum.snapmaker.com/u/sdj544)
#### Post date: [June 10, 2021, 4:33am UTC](https://forum.snapmaker.com/t/version-3-13-1-problem/14726/29 "2021-06-10T04:33:31Z")
I don’t like the way the settings come up in 3.15 but having no problems with 3.14
Are you clicking on and selecting the object in the window or the object list?
There should be a check box that you can click to turn off the ask to auto update when that dialog box comes up.
-S
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### Author:  [@Potter](https://forum.snapmaker.com/u/Potter)
#### Post date: [June 10, 2021, 8:25am UTC](https://forum.snapmaker.com/t/version-3-13-1-problem/14726/30 "2021-06-10T08:25:05Z")
Hi, please share some screenshots of the problem so that we make sure of the problem. Thanks.
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