# Touchscreen is black **URL:** \ **Category:** Snapmaker 2.0 (3-in-1)\ **Created:** [February 21, 2022, 4:48pm UTC](https://forum.snapmaker.com/t/touchscreen-is-black/24482 "2022-02-21T16:48:37Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![jus](https://avatars.discourse-cdn.com/v4/letter/j/898d66/32.png) [@jus](https://forum.snapmaker.com/u/jus)\ **Post date:** [February 21, 2022, 4:48pm UTC](https://forum.snapmaker.com/t/touchscreen-is-black/24482/1 "2022-02-21T16:48:37Z")
Today i received my Snapmaker 2.0 F350. I set it all up, all the cables are in their right position. When turning Snapmaker on, the little touchscreen shows the ‚S‘ Logo very short and then goes black. I can’t operate the touchscreen at all. I unplugged the cable and flipped it. Didn’t help. The Status light is breathing regularly. When opening Luban on my notebook i can connect the snapmaker and controll all the axes without any problem. But it aways shows me the error ‚Echo: Unknown command: M1012‘. (even though i don’t have the emergency stop button) I thought that it maybe needed a firmware update, but i can’t update it when the touchscreen is not working Is there anything else i can do? Or might the monitor be malfunctioning? ---
**Author:** ![Anbro](https://sea2.discourse-cdn.com/flex022/user_avatar/forum.snapmaker.com/anbro/32/16689_2.png) [@Anbro](https://forum.snapmaker.com/u/Anbro)\ **Post date:** [February 21, 2022, 4:54pm UTC](https://forum.snapmaker.com/t/touchscreen-is-black/24482/2 "2022-02-21T16:54:43Z")
This article may help: [What should I do if the Touchscreen is black? – Snapmaker](https://support.snapmaker.com/hc/en-us/articles/360051984893-What-should-I-do-if-the-Touchscreen-is-black-) and [What should I do if the Touchscreen shows “not responding”? – Snapmaker](https://support.snapmaker.com/hc/en-us/articles/1500001438242-What-should-I-do-if-the-touchscreen-shows-not-responding-error-) ---
**Author:** ![jus](https://avatars.discourse-cdn.com/v4/letter/j/898d66/32.png) [@jus](https://forum.snapmaker.com/u/jus)\ **Post date:** [February 21, 2022, 4:57pm UTC](https://forum.snapmaker.com/t/touchscreen-is-black/24482/3 "2022-02-21T16:57:11Z")
Thank you but i already saw this article and tried all of these suggestions. Unfortunately they don’t help me, which you can guess by reading my post. ---
**Author:** ![Anbro](https://sea2.discourse-cdn.com/flex022/user_avatar/forum.snapmaker.com/anbro/32/16689_2.png) [@Anbro](https://forum.snapmaker.com/u/Anbro)\ **Post date:** [February 21, 2022, 4:58pm UTC](https://forum.snapmaker.com/t/touchscreen-is-black/24482/4 "2022-02-21T16:58:52Z")
I would then contact [support@snapmaker.com](mailto:support@snapmaker.com) who will advise further or replace a defective touchscreen. ---
**Author:** ![jus](https://avatars.discourse-cdn.com/v4/letter/j/898d66/32.png) [@jus](https://forum.snapmaker.com/u/jus)\ **Post date:** [February 21, 2022, 5:07pm UTC](https://forum.snapmaker.com/t/touchscreen-is-black/24482/5 "2022-02-21T17:07:37Z")
I don’t get any answer from them. But i guess i need to wait. Thanks for your help though ---
**Author:** ![sdj544](https://sea2.discourse-cdn.com/flex022/user_avatar/forum.snapmaker.com/sdj544/32/11365_2.png) [@sdj544](https://forum.snapmaker.com/u/sdj544)\ **Post date:** [February 21, 2022, 6:30pm UTC](https://forum.snapmaker.com/t/touchscreen-is-black/24482/6 "2022-02-21T18:30:06Z")
You should at least get an auto-reply from [support@snapmaker.com](mailto:support@snapmaker.com) within an hour. If you don’t check your spam folders. -S ---
**Author:** ![Blockmodule](https://sea2.discourse-cdn.com/flex022/user_avatar/forum.snapmaker.com/blockmodule/32/11177_2.png) [@Blockmodule](https://forum.snapmaker.com/u/Blockmodule)\ **Post date:** [February 22, 2022, 12:19am UTC](https://forum.snapmaker.com/t/touchscreen-is-black/24482/7 "2022-02-22T00:19:01Z")
A few days ago, the touch screen on my A250 stopped working and I emailed support and they agreed to send me a replacement. It may not be a good environment because the temperature inside the enclosure is quite high due to the ABS molding. You may want to contact support for more information. ---
**Author:** ![jus](https://avatars.discourse-cdn.com/v4/letter/j/898d66/32.png) [@jus](https://forum.snapmaker.com/u/jus)\ **Post date:** [February 22, 2022, 7:49am UTC](https://forum.snapmaker.com/t/touchscreen-is-black/24482/8 "2022-02-22T07:49:24Z")
Hello, got the answer from the snapmaker support today. The Problem was the rubber at the cable connector to the touch screen. We cut of 1mm of it. ![image](https://us1.discourse-cdn.com/flex022/uploads/snapmaker/original/3X/7/1/710d44d7a624a3992030649727f2b064ff6ed08a.png) It worked immediatly! Thanks for your support ---
**Author:** ![Blockmodule](https://sea2.discourse-cdn.com/flex022/user_avatar/forum.snapmaker.com/blockmodule/32/11177_2.png) [@Blockmodule](https://forum.snapmaker.com/u/Blockmodule)\ **Post date:** [February 22, 2022, 12:47pm UTC](https://forum.snapmaker.com/t/touchscreen-is-black/24482/9 "2022-02-22T12:47:38Z")
What? Is there such a thing as a response… If you ask me to cut 1mm off the rubber, I don’t think it’s at the product level anymore… I guess it’s solved for now.