# Touchscreen doesn't display g.code on 'Files'

**URL:** <https://forum.snapmaker.com/t/touchscreen-doesnt-display-g-code-on-files/6888>\
**Category:** Original (3-in-1)\
**Created:** [May 27, 2020, 10:30pm UTC](https://forum.snapmaker.com/t/touchscreen-doesnt-display-g-code-on-files/6888 "2020-05-27T22:30:45Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![BDGB92](https://avatars.discourse-cdn.com/v4/letter/b/a88e4f/32.png) [@BDGB92](https://forum.snapmaker.com/u/BDGB92)\
**Post date:** [May 27, 2020, 10:30pm UTC](https://forum.snapmaker.com/t/touchscreen-doesnt-display-g-code-on-files/6888/1 "2020-05-27T22:30:45Z")

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Hi everyone,

i’ve been unable to get the USB stick to work.

so far;  
I’ve formatted the USB to the recommended settings.  
All files are saved as a ‘.gcode’  
I’m using the latest Snapmaker firmware.  
I’m exporting g.code via Snapmaker Luban to the root file of the USB (no sub-folder)  
I have a Windows 7 laptop - possible compatibility issue?

I can run g.code via the USB cable but it isn’t ideal for long prints.

I really hope I can get the USB stick to work as I’m really enjoying my Snapmaker Original - it would be a great shame if I can’t get this resolved as it would prevent from doing big projects.

I would greatly appreciate some feedback

Many thanks,  
Ben

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**Author:** ![JKC20](https://sea2.discourse-cdn.com/flex022/user_avatar/forum.snapmaker.com/jkc20/32/5208_2.png) [@JKC20](https://forum.snapmaker.com/u/JKC20)\
**Post date:** [May 28, 2020, 6:07am UTC](https://forum.snapmaker.com/t/touchscreen-doesnt-display-g-code-on-files/6888/2 "2020-05-28T06:07:01Z")

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Are you using a USB flash drive that is in the FAT32 format and has 16g of storage? Is it USB 2.0? Do your files have long names?

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**Author:** ![BDGB92](https://avatars.discourse-cdn.com/v4/letter/b/a88e4f/32.png) [@BDGB92](https://forum.snapmaker.com/u/BDGB92)\
**Post date:** [May 28, 2020, 6:43am UTC](https://forum.snapmaker.com/t/touchscreen-doesnt-display-g-code-on-files/6888/3 "2020-05-28T06:43:32Z")

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Hi JKC20,

I’m using the Netac USB flash drive which is provided with the Snapmaker Original.

I’ve tried shortening the file name but it still doesn’t appear in the ‘files’ on the Touchscreen.

Thank you for the swift reply,  
Ben

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<div class="post-metadata">

**Author:** ![stiblomat](https://avatars.discourse-cdn.com/v4/letter/s/8e8cbc/32.png) [@stiblomat](https://forum.snapmaker.com/u/stiblomat)\
**Post date:** [October 21, 2020, 2:54pm UTC](https://forum.snapmaker.com/t/touchscreen-doesnt-display-g-code-on-files/6888/4 "2020-10-21T14:54:11Z")

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Hi

I have the same issue with the provided Netac USB-Stick.  
Another stick worked but Win10 always asks for repairing the flash drive once the stick was used on my A350.

br  
Stefan