# Support and info mailboxes
**URL:** https://forum.snapmaker.com/t/support-and-info-mailboxes/22325
**Category:** Snapmaker Luban
**Created:** [December 1, 2021, 2:00pm UTC](https://forum.snapmaker.com/t/support-and-info-mailboxes/22325 "2021-12-01T14:00:20Z")
**Posts on this page:** 7
**Page:** 1
### Author:  [@gmt](https://forum.snapmaker.com/u/gmt)
#### Post date: [December 1, 2021, 2:00pm UTC](https://forum.snapmaker.com/t/support-and-info-mailboxes/22325/1 "2021-12-01T14:00:20Z")
Im getting my emails returned with a delivery error mssage when using a) support or b) info target. Does anyone else have this problem?
a)
This message was created automatically by mail delivery software. A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. The following address(es) failed: [support@snapmaker.com](mailto:support@snapmaker.com) host [mxbiz1.qq.com](http://mxbiz1.qq.com) [203.205.232.191] SMTP error from remote mail server after end of data: 550 Ip frequency limited. [550 Ip frequency limited\_腾讯企业邮箱帮助中心](http://service.exmail.qq.com/cgi-bin/help?subtype=1&&id=20022&&no=1000725)
b)
This message was created automatically by mail delivery software. A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. The following address(es) failed: [info@snapmaker.com](mailto:info@snapmaker.com) host [mxbiz1.qq.com](http://mxbiz1.qq.com) [203.205.232.191] SMTP error from remote mail server after end of data: 550 Ip frequency limited. [550 Ip frequency limited\_腾讯企业邮箱帮助中心](http://service.exmail.qq.com/cgi-bin/help?subtype=1&&id=20022&&no=1000725)
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### Author:  [@zauguin](https://forum.snapmaker.com/u/zauguin)
#### Post date: [December 1, 2021, 2:06pm UTC](https://forum.snapmaker.com/t/support-and-info-mailboxes/22325/2 "2021-12-01T14:06:21Z")
You’re mail server tried to sent too many mails to Snapmaker, so it got rate limited. That will probably resolve itself after some time, until then you could try using a different e-mail provider.
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### Author:  [@gmt](https://forum.snapmaker.com/u/gmt)
#### Post date: [December 1, 2021, 2:54pm UTC](https://forum.snapmaker.com/t/support-and-info-mailboxes/22325/3 "2021-12-01T14:54:48Z")
Thanks for the help
Is “resolution” likely to be days or weeks?..
Ive been trying since the weekend
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### Author:  [@zauguin](https://forum.snapmaker.com/u/zauguin)
#### Post date: [December 1, 2021, 3:00pm UTC](https://forum.snapmaker.com/t/support-and-info-mailboxes/22325/4 "2021-12-01T15:00:13Z")
If you follow the link (and use some translating service) you see that the longest limit should be one day. That’s assuming that you don’t try to send any new mail in the meantime. (Where _you_ actually means anyone using your mail server, if it’s your own server that should be doable, for a public mail system that might never happen)
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### Author:  [@clewis](https://forum.snapmaker.com/u/clewis)
#### Post date: [December 1, 2021, 4:53pm UTC](https://forum.snapmaker.com/t/support-and-info-mailboxes/22325/5 "2021-12-01T16:53:16Z")
550 is considered a permanent error, so your email server will discard the message and not try again automatically.
IP Frequency Limited is an odd error for you to get though. It implies that you (or somebody on your email service) is spamming them, and they’re trying to prevent it. Who is your email provider? How many emails did you send?
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### Author:  [@brent113](https://forum.snapmaker.com/u/brent113)
#### Post date: [December 1, 2021, 5:10pm UTC](https://forum.snapmaker.com/t/support-and-info-mailboxes/22325/6 "2021-12-01T17:10:30Z")
This is actually a pretty common problem with qq’s mailservers. [qq ip frequency limited - Google Search](https://www.google.com/search?q=qq+ip+frequency+limited)
Snapmaker needs to reach out to zendesk or their mail provider. Send them an email to let them know 🤣
Yea, no phone number is there. I guess there’s the web form on the website that’s kinda hard to use.
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### Author:  [@gmt](https://forum.snapmaker.com/u/gmt)
#### Post date: [December 1, 2021, 6:29pm UTC](https://forum.snapmaker.com/t/support-and-info-mailboxes/22325/7 "2021-12-01T18:29:59Z")
It is taking me a bit of time to understand the problem so I will contact my ISP and pass on all your suggestions - thanks