# Still haven't received my snapmaker 2.0

**URL:** <https://forum.snapmaker.com/t/still-havent-received-my-snapmaker-2-0/5758>\
**Category:** Snapmaker 2.0 (3-in-1)\
**Created:** [March 31, 2020, 5:58pm UTC](https://forum.snapmaker.com/t/still-havent-received-my-snapmaker-2-0/5758 "2020-03-31T17:58:01Z")\
**Posts on this page:** 6\
**Page:** 2

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**Author:** ![ITmaze](https://sea2.discourse-cdn.com/flex022/user_avatar/forum.snapmaker.com/itmaze/32/6225_2.png) [@ITmaze](https://forum.snapmaker.com/u/ITmaze)\
**Post date:** [October 26, 2020, 8:39am UTC](https://forum.snapmaker.com/t/still-havent-received-my-snapmaker-2-0/5758/21 "2020-10-26T08:39:33Z")

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Hi @Dirk, in order for that to work, you need to add an “@” to the beginning of the name.

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**Author:** ![Dirk](https://avatars.discourse-cdn.com/v4/letter/d/87869e/32.png) [@Dirk](https://forum.snapmaker.com/u/Dirk)\
**Post date:** [October 26, 2020, 9:50pm UTC](https://forum.snapmaker.com/t/still-havent-received-my-snapmaker-2-0/5758/22 "2020-10-26T21:50:26Z")

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Right… Ta 🙂

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**Author:** ![mmelchert830](https://avatars.discourse-cdn.com/v4/letter/m/c0e974/32.png) [@mmelchert830](https://forum.snapmaker.com/u/mmelchert830)\
**Post date:** [December 11, 2020, 7:24pm UTC](https://forum.snapmaker.com/t/still-havent-received-my-snapmaker-2-0/5758/23 "2020-12-11T19:24:27Z")

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I am in a similar position, order was placed in January 2020. I have been getting the run around and Covid excuses all year from the team at Snapmaker. Approaching 1 year since order and have not received my order. At this point the bank will not help since so much time has passed. Has anyone been able to get a refund from Snapmaker?  
I am located in the USA.

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**Author:** ![woflyrun](https://avatars.discourse-cdn.com/v4/letter/w/e495f1/32.png) [@woflyrun](https://forum.snapmaker.com/u/woflyrun)\
**Post date:** [December 24, 2020, 9:46am UTC](https://forum.snapmaker.com/t/still-havent-received-my-snapmaker-2-0/5758/24 "2020-12-24T09:46:41Z")

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Can I ask you about the situation ？990992781@qq.com

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**Author:** ![mmelchert830](https://avatars.discourse-cdn.com/v4/letter/m/c0e974/32.png) [@mmelchert830](https://forum.snapmaker.com/u/mmelchert830)\
**Post date:** [December 24, 2020, 9:41pm UTC](https://forum.snapmaker.com/t/still-havent-received-my-snapmaker-2-0/5758/25 "2020-12-24T21:41:55Z")

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I did receive the product last week. It took 11 months to receive but was pleasantly surprised by how it was packaged and the assembly instructions.

I actually have my first print underway as I type.

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**Author:** ![woflyrun](https://avatars.discourse-cdn.com/v4/letter/w/e495f1/32.png) [@woflyrun](https://forum.snapmaker.com/u/woflyrun)\
**Post date:** [December 25, 2020, 1:00am UTC](https://forum.snapmaker.com/t/still-havent-received-my-snapmaker-2-0/5758/26 "2020-12-25T01:00:50Z")

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Okay, have a happy use. I thought you didn’t want it anymore, and wanted to buy a cheap one. Now the official website is too expensive for me.

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