# Spare parts and broken parts

**URL:** <https://forum.snapmaker.com/t/spare-parts-and-broken-parts/18766>\
**Category:** Showcase & Prints\
**Created:** [May 18, 2021, 8:10pm UTC](https://forum.snapmaker.com/t/spare-parts-and-broken-parts/18766 "2021-05-18T20:10:02Z")\
**Posts on this page:** 1\
**Showing post:** 6

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**Author:** ![Edwin](https://sea2.discourse-cdn.com/flex022/user_avatar/forum.snapmaker.com/edwin/32/13481_2.png) [@Edwin](https://forum.snapmaker.com/u/Edwin)\
**Post date:** [May 19, 2021, 10:32am UTC](https://forum.snapmaker.com/t/spare-parts-and-broken-parts/18766/6 "2021-05-19T10:32:36Z")

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I am sorry for the problem you ran into. It seems that the brass wires are broken. After consulting our engineer, users are not able to repair it without the specialized tools.

Contact [support@snapmaker.com](mailto:support@snapmaker.com) and buy a new one for the replacement.

 ![image](https://us1.discourse-cdn.com/flex022/uploads/snapmaker/original/2X/3/32c0d7e7fc404faa8967481ba53579973bae06c2.jpeg)

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