# Snapmaker won't slice HELP **URL:** \ **Category:** Snapmaker Luban\ **Created:** [June 22, 2020, 10:52pm UTC](https://forum.snapmaker.com/t/snapmaker-wont-slice-help/7242 "2020-06-22T22:52:03Z")\ **Posts on this page:** 18\ **Page:** 1
**Author:** ![WhBarb](https://avatars.discourse-cdn.com/v4/letter/w/a3d4f5/32.png) [@WhBarb](https://forum.snapmaker.com/u/WhBarb)\ **Post date:** [June 22, 2020, 10:52pm UTC](https://forum.snapmaker.com/t/snapmaker-wont-slice-help/7242/1 "2020-06-22T22:52:03Z")
Hi everyone, I’ve just started and I’m using a Snapmaker original. The other day Windows 10 did an update and since then snapmaker Luban won’t slice anything. I can open the software and import a model but when i click on generate g-code it just hangs “slicer 0.0%”: I’ve tried reinstalling the snapmaker software. I’ve reported the issue to snapmaker but just got a automatic email. Please help I have a class of primary school kids desperate to print their designs before the end of term. Ngā mihi Barb ---
**Author:** ![doug](https://sea2.discourse-cdn.com/flex022/user_avatar/forum.snapmaker.com/doug/32/44_2.png) [@doug](https://forum.snapmaker.com/u/doug)\ **Post date:** [June 23, 2020, 12:36am UTC](https://forum.snapmaker.com/t/snapmaker-wont-slice-help/7242/2 "2020-06-23T00:36:00Z")
over to you Phoebe @hyeii if you can help Doug ---
**Author:** ![xchrisd](https://sea2.discourse-cdn.com/flex022/user_avatar/forum.snapmaker.com/xchrisd/32/1503_2.png) [@xchrisd](https://forum.snapmaker.com/u/xchrisd)\ **Post date:** [June 23, 2020, 12:48pm UTC](https://forum.snapmaker.com/t/snapmaker-wont-slice-help/7242/3 "2020-06-23T12:48:52Z")
Download and install the latest luban from the forum and try again! ---
**Author:** ![clewis](https://sea2.discourse-cdn.com/flex022/user_avatar/forum.snapmaker.com/clewis/32/3255_2.png) [@clewis](https://forum.snapmaker.com/u/clewis)\ **Post date:** [June 23, 2020, 6:39pm UTC](https://forum.snapmaker.com/t/snapmaker-wont-slice-help/7242/4 "2020-06-23T18:39:58Z")
Have you tried a file that you’ve successfully sliced in the past? That would tell us if it’s really a Luban issue, or potentially a model issue. ---
**Author:** ![WhBarb](https://avatars.discourse-cdn.com/v4/letter/w/a3d4f5/32.png) [@WhBarb](https://forum.snapmaker.com/u/WhBarb)\ **Post date:** [June 24, 2020, 4:13am UTC](https://forum.snapmaker.com/t/snapmaker-wont-slice-help/7242/5 "2020-06-24T04:13:23Z")
Thanks I did try reinstalling the latest version which was 3.5 (the same that I had) at the time but that didn’t work I also tried multiple files that I had already successfully sliced and printed. (all the easy fixes first hey) But I checked back yesterday and the good people at Snapmaker have uploaded a new version of Snapmaker Luban (3.6) and YAY it has the fixes in it - THANK YOU SO MUCH everyone for taking the time to try and help fix and for the Snapmaker team for supplying the new version to fix the bug. ---
**Author:** ![Pressman505](https://sea2.discourse-cdn.com/flex022/user_avatar/forum.snapmaker.com/pressman505/32/8816_2.png) [@Pressman505](https://forum.snapmaker.com/u/Pressman505)\ **Post date:** [November 20, 2020, 6:08pm UTC](https://forum.snapmaker.com/t/snapmaker-wont-slice-help/7242/6 "2020-11-20T18:08:42Z")
Loaded Luban 3.10.2, will not slice, 3d printing ---
**Author:** ![Pressman505](https://sea2.discourse-cdn.com/flex022/user_avatar/forum.snapmaker.com/pressman505/32/8816_2.png) [@Pressman505](https://forum.snapmaker.com/u/Pressman505)\ **Post date:** [January 3, 2021, 8:01pm UTC](https://forum.snapmaker.com/t/snapmaker-wont-slice-help/7242/7 "2021-01-03T20:01:44Z")
Preparing for Slicing, but never does. having the same problem on both pc and Mac Have uninstalled an reinstalled numerous times. Sometimes it works for a little while after new install. Am I missing something, are is the software that unstable? ---
**Author:** ![sdj544](https://sea2.discourse-cdn.com/flex022/user_avatar/forum.snapmaker.com/sdj544/32/11365_2.png) [@sdj544](https://forum.snapmaker.com/u/sdj544)\ **Post date:** [January 3, 2021, 8:21pm UTC](https://forum.snapmaker.com/t/snapmaker-wont-slice-help/7242/8 "2021-01-03T20:21:43Z")
Which version are you using of Luban? -S ---
**Author:** ![Pressman505](https://sea2.discourse-cdn.com/flex022/user_avatar/forum.snapmaker.com/pressman505/32/8816_2.png) [@Pressman505](https://forum.snapmaker.com/u/Pressman505)\ **Post date:** [January 3, 2021, 9:32pm UTC](https://forum.snapmaker.com/t/snapmaker-wont-slice-help/7242/9 "2021-01-03T21:32:19Z")
Just downloaded latest version. Acts like it won’t refresh cache Worked fine yesterday ---
**Author:** ![MooseJuice](https://sea2.discourse-cdn.com/flex022/user_avatar/forum.snapmaker.com/moosejuice/32/10684_2.png) [@MooseJuice](https://forum.snapmaker.com/u/MooseJuice)\ **Post date:** [January 4, 2021, 1:38am UTC](https://forum.snapmaker.com/t/snapmaker-wont-slice-help/7242/10 "2021-01-04T01:38:25Z")
Are you trying with the same model repeatidly? Maybe try a different file. How bout like a nice simple calibration cube or something as a test ---
**Author:** ![sdj544](https://sea2.discourse-cdn.com/flex022/user_avatar/forum.snapmaker.com/sdj544/32/11365_2.png) [@sdj544](https://forum.snapmaker.com/u/sdj544)\ **Post date:** [January 4, 2021, 1:59am UTC](https://forum.snapmaker.com/t/snapmaker-wont-slice-help/7242/11 "2021-01-04T01:59:23Z")
It appears the cache can get corrupted. On a mac it’s here:/Users/[yourusername]/Library/Application Support/snapmaker-luban/Cache Not sure about pc. What are you trying to slice? Some more complicated objects give Luban fits. And sometimes a bad stl can be unsliceable. Have you tried slicing in Cura? Share the stl and we can take a look at it. -S ---
**Author:** ![Pressman505](https://sea2.discourse-cdn.com/flex022/user_avatar/forum.snapmaker.com/pressman505/32/8816_2.png) [@Pressman505](https://forum.snapmaker.com/u/Pressman505)\ **Post date:** [January 4, 2021, 5:53pm UTC](https://forum.snapmaker.com/t/snapmaker-wont-slice-help/7242/12 "2021-01-04T17:53:30Z")
![image](https://us1.discourse-cdn.com/flex022/uploads/snapmaker/original/2X/6/63d9c86ac6982a58c04af41de222a9cb98ded83c.jpeg) I appreciate your help, the screen shot shows Laban test file. Same results. Lower left screen, Preparing for Slicing… Nothing happens after I get to this stage. ---
**Author:** ![sdj544](https://sea2.discourse-cdn.com/flex022/user_avatar/forum.snapmaker.com/sdj544/32/11365_2.png) [@sdj544](https://forum.snapmaker.com/u/sdj544)\ **Post date:** [January 4, 2021, 7:09pm UTC](https://forum.snapmaker.com/t/snapmaker-wont-slice-help/7242/13 "2021-01-04T19:09:18Z")
You’re getting the error where all the settings are blank. Haven’t had that problem and can’t recall the fix. Search or someone will chime in soon. I assume you’ve quit and reopened luban. Can you try this? Delete vase from bed. Go under the “gear” menu and select “config” and then “restore defaults”. Then under view menu do “Force reload”. Then quit luban and reopen. -S ---
**Author:** ![sdj544](https://sea2.discourse-cdn.com/flex022/user_avatar/forum.snapmaker.com/sdj544/32/11365_2.png) [@sdj544](https://forum.snapmaker.com/u/sdj544)\ **Post date:** [January 4, 2021, 7:12pm UTC](https://forum.snapmaker.com/t/snapmaker-wont-slice-help/7242/14 "2021-01-04T19:12:33Z")
Discussion just popped up again: > [@No printer settings in 3.10](https://forum.snapmaker.com/t/no-printer-settings-in-3-10/10940/17): > > I updated to 3.12.3 and had the same problem where I couldn’t select any printing or material settings. It freezes on “Loading model” when adding multiple. Opened an issue on Github and found the solution. [https://github.com/Snapmaker/Luban/issues/674](https://github.com/Snapmaker/Luban/issues/674) which, if you’re using Windows, is to delete the folder C:\Users\[Your Windows User Profile]\AppData\Roaming\snapmaker-luban and then just relaunch Luban. This will revert back to default and delete all your custom profiles, but you can maybe try r… -S ---
**Author:** ![Pressman505](https://sea2.discourse-cdn.com/flex022/user_avatar/forum.snapmaker.com/pressman505/32/8816_2.png) [@Pressman505](https://forum.snapmaker.com/u/Pressman505)\ **Post date:** [January 4, 2021, 8:29pm UTC](https://forum.snapmaker.com/t/snapmaker-wont-slice-help/7242/15 "2021-01-04T20:29:09Z")
Thanks, still not generating G code. ---
**Author:** ![MooseJuice](https://sea2.discourse-cdn.com/flex022/user_avatar/forum.snapmaker.com/moosejuice/32/10684_2.png) [@MooseJuice](https://forum.snapmaker.com/u/MooseJuice)\ **Post date:** [January 4, 2021, 10:57pm UTC](https://forum.snapmaker.com/t/snapmaker-wont-slice-help/7242/16 "2021-01-04T22:57:38Z")
Consider trying Cura. I made a short little video explaining why its a good idea to transition for another member, i will share with you as well: [![](https://us1.discourse-cdn.com/flex022/uploads/snapmaker/original/2X/7/775f2b863bc7d67daeac8a3b3fee4a0d062f2d0e.jpeg "Slicer vs Workspace and how cura fits into the equation") ](https://www.youtube.com/watch?v=6XqjBS2-xDk) ---
**Author:** ![Pressman505](https://sea2.discourse-cdn.com/flex022/user_avatar/forum.snapmaker.com/pressman505/32/8816_2.png) [@Pressman505](https://forum.snapmaker.com/u/Pressman505)\ **Post date:** [January 5, 2021, 4:05am UTC](https://forum.snapmaker.com/t/snapmaker-wont-slice-help/7242/17 "2021-01-05T04:05:10Z")
Sounds good, thanks forward to seeing your video ---
**Author:** ![Pressman505](https://sea2.discourse-cdn.com/flex022/user_avatar/forum.snapmaker.com/pressman505/32/8816_2.png) [@Pressman505](https://forum.snapmaker.com/u/Pressman505)\ **Post date:** [January 5, 2021, 4:05pm UTC](https://forum.snapmaker.com/t/snapmaker-wont-slice-help/7242/18 "2021-01-05T16:05:18Z")
I see in your Video that Luban is no longer working correctly on my computers. Will try uninstalling again, shut down my computer before trying to reinstall. Have downloaded Cura