# Snapmaker 2 ; Machine is not responding error **URL:** \ **Category:** Snapmaker 2.0 (3-in-1)\ **Created:** [July 12, 2020, 2:59pm UTC](https://forum.snapmaker.com/t/snapmaker-2-machine-is-not-responding-error/7638 "2020-07-12T14:59:21Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![walidouda](https://avatars.discourse-cdn.com/v4/letter/w/8797f3/32.png) [@walidouda](https://forum.snapmaker.com/u/walidouda)\ **Post date:** [July 12, 2020, 2:59pm UTC](https://forum.snapmaker.com/t/snapmaker-2-machine-is-not-responding-error/7638/1 "2020-07-12T14:59:21Z")
Hi, After upgrading the firmware to the latest version I tried to print using the latest Luban. The print job stopped suddenly and the screen displayed the error : Machine is not responding. Reconnecting and Restarting didn’t resolve the issue. ![image](https://us1.discourse-cdn.com/flex022/uploads/snapmaker/original/2X/c/cb7a9e4372e559fb68db83af6faa7c7de159ba27.jpeg) ---
**Author:** ![MattamusPrime](https://sea2.discourse-cdn.com/flex022/user_avatar/forum.snapmaker.com/mattamusprime/32/15903_2.png) [@MattamusPrime](https://forum.snapmaker.com/u/MattamusPrime)\ **Post date:** [November 21, 2021, 8:36pm UTC](https://forum.snapmaker.com/t/snapmaker-2-machine-is-not-responding-error/7638/2 "2021-11-21T20:36:57Z")
Mine had this. I turned the machine off and back on. Now all it does is show the Snapmaker symbol. the lights on the enclosure flash on, then off. The screen is blank. nothing is working. There is still a light in the usb port. Any ideas? ---
**Author:** ![Artezio](https://sea2.discourse-cdn.com/flex022/user_avatar/forum.snapmaker.com/artezio/32/15834_2.png) [@Artezio](https://forum.snapmaker.com/u/Artezio)\ **Post date:** [November 21, 2021, 9:18pm UTC](https://forum.snapmaker.com/t/snapmaker-2-machine-is-not-responding-error/7638/3 "2021-11-21T21:18:05Z")
@MattamusPrime did you disconnect/connect any cables? This usually happens when something gets plugged in wrong and blows the controller and/or whatever was connected wrong. ---
**Author:** ![MattamusPrime](https://sea2.discourse-cdn.com/flex022/user_avatar/forum.snapmaker.com/mattamusprime/32/15903_2.png) [@MattamusPrime](https://forum.snapmaker.com/u/MattamusPrime)\ **Post date:** [November 21, 2021, 9:18pm UTC](https://forum.snapmaker.com/t/snapmaker-2-machine-is-not-responding-error/7638/4 "2021-11-21T21:18:56Z")
Thanks Artezio - UPDATE: I think it is the poor connection design for the plugs, esp with the cable for the screen next to the usb port, and all hitting the enclosure. Also, the connection for the screen doesn’t seem to lock in, like the others. It is quite loose, and a bit of a stretch to the enclosure holder ---
**Author:** ![MattamusPrime](https://sea2.discourse-cdn.com/flex022/user_avatar/forum.snapmaker.com/mattamusprime/32/15903_2.png) [@MattamusPrime](https://forum.snapmaker.com/u/MattamusPrime)\ **Post date:** [November 21, 2021, 9:30pm UTC](https://forum.snapmaker.com/t/snapmaker-2-machine-is-not-responding-error/7638/5 "2021-11-21T21:30:11Z")
Thanks Artezio. Having the usb connection so close to the screen connection, a tight cable with the touchscreen mounted on the front of the enclosure, and all the cables being moved by the enclosure door is not a great design. It might be a good idea for Snapmaker to look at changing the plugs (to face backwards or making a 90-degree angle) for those that use an enclosure. Another thought would be to shift the unit a bit closer to the opposite side, via different foot fixtures. It could be moved 12mm at least. ---
**Author:** ![Artezio](https://sea2.discourse-cdn.com/flex022/user_avatar/forum.snapmaker.com/artezio/32/15834_2.png) [@Artezio](https://forum.snapmaker.com/u/Artezio)\ **Post date:** [November 21, 2021, 9:44pm UTC](https://forum.snapmaker.com/t/snapmaker-2-machine-is-not-responding-error/7638/6 "2021-11-21T21:44:39Z")
@MattamusPrime the easiest solution would be to just mount the touchscreen on the side of the enclosure closer to the controller, on the top so it’s still easily accessible but not stretching the cord so far. ---
**Author:** ![MattamusPrime](https://sea2.discourse-cdn.com/flex022/user_avatar/forum.snapmaker.com/mattamusprime/32/15903_2.png) [@MattamusPrime](https://forum.snapmaker.com/u/MattamusPrime)\ **Post date:** [November 21, 2021, 10:10pm UTC](https://forum.snapmaker.com/t/snapmaker-2-machine-is-not-responding-error/7638/7 "2021-11-21T22:10:26Z")
I see people are buying usb extension cords to help with the issue. Great idea. I must bend down to see the vertical facing screen. Would be easier if it was angled. Cheers, MJ ---
**Author:** ![Artezio](https://sea2.discourse-cdn.com/flex022/user_avatar/forum.snapmaker.com/artezio/32/15834_2.png) [@Artezio](https://forum.snapmaker.com/u/Artezio)\ **Post date:** [November 21, 2021, 10:12pm UTC](https://forum.snapmaker.com/t/snapmaker-2-machine-is-not-responding-error/7638/8 "2021-11-21T22:12:04Z")
@MattamusPrime the issue is that the Snapmaker USB-C is non-standard and it’s very hit and miss with extensions. ---
**Author:** ![MattamusPrime](https://sea2.discourse-cdn.com/flex022/user_avatar/forum.snapmaker.com/mattamusprime/32/15903_2.png) [@MattamusPrime](https://forum.snapmaker.com/u/MattamusPrime)\ **Post date:** [November 21, 2021, 10:23pm UTC](https://forum.snapmaker.com/t/snapmaker-2-machine-is-not-responding-error/7638/9 "2021-11-21T22:23:54Z")
Yep, I’ve read that. But for a few dollars, its worth trying **Matt JOHNSTONE** (m) 0431099503 ![68D2682033E04EB38E264BDF8106201E.png](https://us1.discourse-cdn.com/flex022/uploads/snapmaker/original/2X/7/7159a975d714a6caee787759490140daf4d4fda6.png)