Snapdryer polymaker with 001 error message

I have a snapmaker snapdryer, it is coming up with a fault code 001 which indicates the fan is at fault. I need some help diagnoising the fan, as I’m unsure if it has a pwm ouput to the control board or a stall run signal to the control board, it doesn’t on investigation have a pwm output, does this mean the fan is faulty

You can submit a ticket at the same time in case the technical staff or fellow users in the forum don’t respond promptly.

in my case it was faulty control board, if it still under warranty just contact support