I was doing a print and I heard a click and the printhead slammed to the deck and it continued printing. So it started to rip through the print – breaking and destroying the print. I canceled the print.
I reset the printer and everything looked fine. I watched over it for the first hour and all seemed well. I left the house and returned to find that the printer had not only destroyed the print, but tore off the base plate.
It is in pieces now.
What do I do now?
And now I find out only 180 warranty. Doesn’t the firmware keep track of operating time? Isn’t that a better judge as most of the time is spent sitting idle/unused?
From the video, it seems that the reason might be some loosening screws under the printing bed.
But it’s really hard to tell.
Can you also check the back side of the printing bed?
I would suggest you either wait for response from warranty service,
or clean it up, put the plate back, fasten everything, give it another try, and watch it.
I stopped swearing and calmed down. I cleaned up the mess and put the printer back together. There are two things broken that I am aware of at this point.
- The Z axis is broken. It doesn’t respond to controls.
- The nozzel is coated/covered with a spider’s web ball of plastic.
I am guessing I can probably fix #2 by heating up the end and using steel wool to clean the tip.
I am guessing #1 is due to a physically broken part(s).
Snapmaker Team, what’s next?
There are reports of port 5 on the controller dying. Port 4 gets the same signal, so try plugging in there.
I changed it from port 5 to port 4 and it now moves up and down.
So, I guess it is possible that port 5 failed during a print and the printhead just fell down. I’m almost hoping that is the case because it would be a simple explanation and an easy fix.