# Random reset during print **URL:** \ **Category:** Showcase & Prints\ **Created:** [June 28, 2019, 2:36pm UTC](https://forum.snapmaker.com/t/random-reset-during-print/4342 "2019-06-28T14:36:53Z")\ **Posts on this page:** 5\ **Page:** 1
**Author:** ![jpoppinmoneyunit](https://avatars.discourse-cdn.com/v4/letter/j/7993a0/32.png) [@jpoppinmoneyunit](https://forum.snapmaker.com/u/jpoppinmoneyunit)\ **Post date:** [June 28, 2019, 2:36pm UTC](https://forum.snapmaker.com/t/random-reset-during-print/4342/1 "2019-06-28T14:36:54Z")
Hello guys, I posted on facebook and have submitted two tickets so far and I can barely get a peep out of the snapmaker staff so I need your help. Does anyone else have the issue of their snapmaker 1.0 resetting mid print? Only once did I actually see it and the white boot screen flashes and it crashes into the print and re-homes. So far I can only print very small items without any problems but I’m starting to waste a ton of filament. The first ticket I created, they had me ground all the axis together, which didn’t help. I tried unplugging the touchscreen for a print and it still does it. Maybe it’s a temperature issue? I have seriously had the worst luck with the snapmaker staff and their customer support and I don’t feel like I should have to tag everyone on facebook just to get a response. Why can’t they just respond to my support ticket even after months of having the first one in? I like the printer but the company… I definitely can’t recommend to friends.. ---
**Author:** ![clewis](https://sea2.discourse-cdn.com/flex022/user_avatar/forum.snapmaker.com/clewis/32/3255_2.png) [@clewis](https://forum.snapmaker.com/u/clewis)\ **Post date:** [June 28, 2019, 9:46pm UTC](https://forum.snapmaker.com/t/random-reset-during-print/4342/2 "2019-06-28T21:46:19Z")
Neverest [posted a similar problem](http://forum.snapmaker.com/t/controller-or-3d-module-issue-print-stop-mid-print/4062) a few months ago. Do any of those suggestions help? ---
**Author:** ![doug](https://sea2.discourse-cdn.com/flex022/user_avatar/forum.snapmaker.com/doug/32/44_2.png) [@doug](https://forum.snapmaker.com/u/doug)\ **Post date:** [June 29, 2019, 2:26am UTC](https://forum.snapmaker.com/t/random-reset-during-print/4342/3 "2019-06-29T02:26:51Z")
Hi @jpoppinmoneyunit Are you printing from a USB stick or using the USB PC connected cable? Doug ---
**Author:** ![jpoppinmoneyunit](https://avatars.discourse-cdn.com/v4/letter/j/7993a0/32.png) [@jpoppinmoneyunit](https://forum.snapmaker.com/u/jpoppinmoneyunit)\ **Post date:** [June 29, 2019, 6:42am UTC](https://forum.snapmaker.com/t/random-reset-during-print/4342/4 "2019-06-29T06:42:29Z")
I haven’t tried a new power brick yet. Suppose I could order one. I have tried all the other troubleshooting I can find on the forum. Thank you for the link though. ---
**Author:** ![jpoppinmoneyunit](https://avatars.discourse-cdn.com/v4/letter/j/7993a0/32.png) [@jpoppinmoneyunit](https://forum.snapmaker.com/u/jpoppinmoneyunit)\ **Post date:** [June 29, 2019, 6:43am UTC](https://forum.snapmaker.com/t/random-reset-during-print/4342/5 "2019-06-29T06:43:56Z")
I have tried it with both and the problem is the same. I have also tried several different firmware’s. I am tempted to crack open the controller and check for overheating or loose power connection but I’d rather not void my warranty if Snapmaker will send me a new one, If I ever hear from them again…