# Random HELP - Ask here! **URL:** \ **Category:** Snapmaker2.0 Troubleshooting guides\ **Created:** [February 1, 2018, 9:21pm UTC](https://forum.snapmaker.com/t/random-help-ask-here/1255 "2018-02-01T21:21:20Z")\ **Posts on this page:** 1\ **Showing post:** 141
**Author:** ![xchrisd](https://sea2.discourse-cdn.com/flex022/user_avatar/forum.snapmaker.com/xchrisd/32/1503_2.png) [@xchrisd](https://forum.snapmaker.com/u/xchrisd)\ **Post date:** [April 3, 2020, 5:36pm UTC](https://forum.snapmaker.com/t/random-help-ask-here/1255/141 "2020-04-03T17:36:13Z")
Hey @michaelelandry, this is a known issue and they work on it. I´m not sure, which machine do you have? The problem is that the touchscreen could not disconnect the drive like windows “throw out”. The drive has to be formatted in fat32, i think too big drives and maybe even USB3 make problems. I have my A350 not yet so i could just think about it. There are several other threads for example: > [@Help Print from usb](https://forum.snapmaker.com/t/help-print-from-usb/1606/14): > > Hi, as I had the same problem and could not find the answer quickly anywhere I tried to solve it myself and found this solution. Format your USB\_stick with cluster size 8192. That did it for me and now all work fine and show my .gcode files. --- _[View the full topic](https://forum.snapmaker.com/t/random-help-ask-here/1255)._