# Overheating Warning

**URL:** <https://forum.snapmaker.com/t/overheating-warning/40395>\
**Category:** Snapmaker2.0 Troubleshooting guides\
**Tags:** Laser\
**Created:** [November 18, 2025, 10:44am UTC](https://forum.snapmaker.com/t/overheating-warning/40395 "2025-11-18T10:44:21Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![Ozlem](https://avatars.discourse-cdn.com/v4/letter/o/cdc98d/32.png) [@Ozlem](https://forum.snapmaker.com/u/Ozlem)\
**Post date:** [November 18, 2025, 10:44am UTC](https://forum.snapmaker.com/t/overheating-warning/40395/1 "2025-11-18T10:44:21Z")

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Hey,

When machine cutting a product, it gives an error saying **“the device is overheating. If it happens again, contact support.”** What could be the cause of this? The internal fan is working, and we even added an extra fan. Has anyone experienced this kind of problem, and what should be done?

Thanks.

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**Author:** ![Simon\_Zhi](https://sea2.discourse-cdn.com/flex022/user_avatar/forum.snapmaker.com/simon_zhi/32/30470_2.png) [@Simon\_Zhi](https://forum.snapmaker.com/u/Simon_Zhi)\
**Post date:** [November 18, 2025, 11:16am UTC](https://forum.snapmaker.com/t/overheating-warning/40395/2 "2025-11-18T11:16:48Z")

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While waiting for responses from users in the forum, you can also try submitting a support ticket to the after-sales team

- Contact official support to log your issue. Support will reply to the email within two working days, and the user will receive the response\*\*.**[Support Ticket Form](https://snapmaker.formcrafts.com/support-ticket)**\*\*

- You can also try looking up solutions on your own in the **[WIKI](https://wiki.snapmaker.com/en/FAQ?open_in_browser=true)** or ask other forum users for help.

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<div class="post-metadata">

**Author:** ![Ozlem](https://avatars.discourse-cdn.com/v4/letter/o/cdc98d/32.png) [@Ozlem](https://forum.snapmaker.com/u/Ozlem)\
**Post date:** [November 18, 2025, 11:35am UTC](https://forum.snapmaker.com/t/overheating-warning/40395/3 "2025-11-18T11:35:26Z")

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> [@Simon\_Zhi](#):
>
> While waiting for responses from users in the forum, you can also try submitting a support ticket to the after-sales team
> 
> - Contact official support to log your issue. Support will reply to the email within two working days, and the user will receive the response\*\*.\*\*[Support Ticket Form](https://snapmaker.formcrafts.com/support-ticket)\*\*\*\*
> - You can also try looking up solutions on your own in the **[WIKI](https://wiki.snapmaker.com/en/FAQ?open_in_browser=true)** or ask other forum users for help.

Thank you 🙂

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**Author:** ![Boxkite](https://avatars.discourse-cdn.com/v4/letter/b/df705f/32.png) [@Boxkite](https://forum.snapmaker.com/u/Boxkite)\
**Post date:** [November 18, 2025, 5:18pm UTC](https://forum.snapmaker.com/t/overheating-warning/40395/4 "2025-11-18T17:18:10Z")

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> [@Ozlem](#):
>
> Hey,
> 
> When machine cutting a product, it gives an error saying **“the device is overheating. If it happens again, contact support.”** What could be the cause of this? The internal fan is working, and we even added an extra fan. Has anyone experienced this kind of problem, and what should be done?
> 
> Thanks.

Not a lot of info there about your set-up,

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<div class="post-metadata">

**Author:** ![Ozlem](https://avatars.discourse-cdn.com/v4/letter/o/cdc98d/32.png) [@Ozlem](https://forum.snapmaker.com/u/Ozlem)\
**Post date:** [November 18, 2025, 6:41pm UTC](https://forum.snapmaker.com/t/overheating-warning/40395/5 "2025-11-18T18:41:34Z")

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It is Snapmaker Ray 40W. What other info would you like?

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**Author:** ![xchrisd](https://sea2.discourse-cdn.com/flex022/user_avatar/forum.snapmaker.com/xchrisd/32/1503_2.png) [@xchrisd](https://forum.snapmaker.com/u/xchrisd)\
**Post date:** [November 18, 2025, 7:19pm UTC](https://forum.snapmaker.com/t/overheating-warning/40395/6 "2025-11-18T19:19:59Z")

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This was info enough.

Check your fan (again) and be sure it is turning and spins freely.  
[https://wiki.snapmaker.com/en/snapmaker\_artisan/troubleshooting/troubleshooting/20w\_40w\_laser\_overheat](https://wiki.snapmaker.com/en/snapmaker_artisan/troubleshooting/troubleshooting/20w_40w_laser_overheat)