Nozzle will not heat

I’m new to 3d printing but so far this machine has been a nightmare. I followed all the directions and have searched the forums and cannot find any help with my issue. I was able to get the nozzle to heat one time and load the filament after about 3 restarts. Now the nozzle and bed will not heat. The temps on the screen are -30/200 c for the nozzle and -15/100 for the bed. It is brand new out of the box and this is my first attempt to get started. I’ve been at it for 3 hours and am so frustrated I want to return it. Any help would be greatly appreciated.

That’s a new one.
Updated to latest firmware? (May want to actually use the 1.9 build)
I would guess something wrong with thermistor.
Try swapping out hot end?

Should probably start process of contacting support. Can always cancel if you get it working.