# National Holiday Notice & Customer Service and Delivery Plans

**URL:** <https://forum.snapmaker.com/t/national-holiday-notice-customer-service-and-delivery-plans/37807>\
**Category:** News and Announcements\
**Created:** [September 29, 2024, 8:15am UTC](https://forum.snapmaker.com/t/national-holiday-notice-customer-service-and-delivery-plans/37807 "2024-09-29T08:15:54Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![Zoe](https://sea2.discourse-cdn.com/flex022/user_avatar/forum.snapmaker.com/zoe/32/26962_2.png) [@Zoe](https://forum.snapmaker.com/u/Zoe)\
**Post date:** [September 29, 2024, 8:15am UTC](https://forum.snapmaker.com/t/national-holiday-notice-customer-service-and-delivery-plans/37807/1 "2024-09-29T08:15:54Z")

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Hi guys,

With the upcoming National Day Holiday, we would like to take this moment to express our sincere appreciation for your continued support and trust in our services. We value clear communication and want to keep you informed about any potential service disruptions during this period.

**Please note that our office will be closed from October 1st to October 7th.**

During these holidays, our team will be available on a rotational basis. However, please note that due to the holiday season, response times may be slightly longer than usual. We appreciate your patience in advance and assure you that our team will strive to address your concerns as quickly as possible.

Here is our duty roster for the holiday period:

 ![duty roster for the holiday period](https://us1.discourse-cdn.com/flex022/uploads/snapmaker/original/3X/c/4/c48ac7efcd11de5cfeab943e614a76b6265539c5.jpeg)

**Please note the following:**

1. The CST mentioned during duty hours is China Standard Time (UTC+8).

2. During the holiday, even with duty shifts in place, response times will be longer than usual. We will process inquiries in the order they are received. Your patience is appreciated.

3. Orders placed near or during the holiday may experience delays due to courier unavailability. We will ship orders as quickly as possible, based on the order they received.

4. For assistance, please use the Answer Bot on the Shopify Official Online Store. If your issue isn’t resolved, we’ll respond as soon as we’re back in the office.

5. Your email may have been filtered if you haven’t heard from us by October 10th. Feel free to send a follow-up email.

**If your request involves any of the products listed below, please click on the link for guidance:**

> **[FAQ for Snapmaker Artisan](https://support.snapmaker.com/hc/en-us/articles/25463690296471-FAQ-for-Snapmaker-Artisan)**
>
> Content
> Consideration
> 
> What distinguishes the Artisan 3-in-1 3D Printer from the Artisan 3-in-1 3D Printer (Premium)?
> If I purchase the Artisan 3-in-1 3D Printer(Premium), do I also need to purchas...

> **[FAQ for Snapmaker 2.0](https://support.snapmaker.com/hc/en-us/articles/26088814743191-FAQ-for-Snapmaker-2-0)**
>
> Content
> Consideration
> 
> 
> What are the differences between the A series, AT series, and F series?
> Does the A/AT/F Model support a Heated Bed temperature higher than 80℃?
> Can Snapmaker 2.0 engrave or ...

> **[FAQ for Snapmaker J1/J1s Printer](https://support.snapmaker.com/hc/en-us/articles/26288567755031-FAQ-for-Snapmaker-J1-J1s-Printer)**
>
> Content
> 
> Consideration
> 
> 
> 
> What is the difference between J1 Printer and J1s Printer? 
> Supported Materials
> Printing Modes and Build Volume(W × D × H)
> What is the layer height of the J1/J1s Printer?
> ...

> **[FAQ for Snapmaker Ray](https://support.snapmaker.com/hc/en-us/articles/26291132177303-FAQ-for-Snapmaker-Ray)**
>
> Consideration
> 
> 
> 
> What are the differences between the Ray 20W Laser Cutter and Ray 40W Laser Cutter?
> What is the maximum working speed of the Snapmaker Ray?
> What is the maximum cutting speed of the...

Rest assured that we will monitor the situation closely and work diligently to fulfill your orders as soon as possible.

Best regards,

Snapmaker Customer Support Team

Snapmaker | Let’s make something wonderful!

 ![Snapmaker Customer Support Team](https://us1.discourse-cdn.com/flex022/uploads/snapmaker/original/3X/9/f/9f394a8bc7180bc7c329dd9b9f500ab88d128ece.jpeg)