# My company's printer simply died

**URL:** <https://forum.snapmaker.com/t/my-companys-printer-simply-died/41373>\
**Category:** J1/J1s IDEX\
**Created:** [March 4, 2026, 2:03pm UTC](https://forum.snapmaker.com/t/my-companys-printer-simply-died/41373 "2026-03-04T14:03:50Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![Fulhape1983](https://avatars.discourse-cdn.com/v4/letter/f/dfb087/32.png) [@Fulhape1983](https://forum.snapmaker.com/u/Fulhape1983)\
**Post date:** [March 4, 2026, 2:03pm UTC](https://forum.snapmaker.com/t/my-companys-printer-simply-died/41373/1 "2026-03-04T14:03:50Z")

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When I turn on the printer, when I try to use “Control” or “Calibration“ the screen goes gray and nothing appears; the app freezes and prompts me to restart.  
I try to connect to the PC via Wi-Fi and it gives an error; it doesn’t connect via cable.  
I plug in the USB drive and it doesn’t read any print files.

I can’t even move the Z-axis to open the machine.

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**Author:** ![xchrisd](https://sea2.discourse-cdn.com/flex022/user_avatar/forum.snapmaker.com/xchrisd/32/1503_2.png) [@xchrisd](https://forum.snapmaker.com/u/xchrisd)\
**Post date:** [March 4, 2026, 7:06pm UTC](https://forum.snapmaker.com/t/my-companys-printer-simply-died/41373/2 "2026-03-04T19:06:21Z")

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If it’s a faulty touchscreen it’s maybe possible to connect the printer to a notebook through serial connection (sorry if I’m wrong, don’t own this machine, only guessing).

Anyway, open a ticket and they are willing to help:  
[https://support.snapmaker.com/hc/en-us/requests/new](https://support.snapmaker.com/hc/en-us/requests/new)

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**Author:** ![Simon\_Zhi](https://sea2.discourse-cdn.com/flex022/user_avatar/forum.snapmaker.com/simon_zhi/32/30470_2.png) [@Simon\_Zhi](https://forum.snapmaker.com/u/Simon_Zhi)\
**Post date:** [March 5, 2026, 8:08am UTC](https://forum.snapmaker.com/t/my-companys-printer-simply-died/41373/3 "2026-03-05T08:08:34Z")

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Yes, for more serious issues, you can open a ticket and seek help from after-sales support.

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**Author:** ![Fulhape1983](https://avatars.discourse-cdn.com/v4/letter/f/dfb087/32.png) [@Fulhape1983](https://forum.snapmaker.com/u/Fulhape1983)\
**Post date:** [March 5, 2026, 10:06am UTC](https://forum.snapmaker.com/t/my-companys-printer-simply-died/41373/4 "2026-03-05T10:06:04Z")

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I’ll open a support ticket.  
But it’s not a screen problem, I tried connecting via Luban using Wi-Fi and cable, and the printer still doesn’t respond. It simply died.