Luban 3.14.0 not loading at all

I’m having trouble getting luban 3.14.0 to load at all. I’ve tried uninstalling and reinstalling several times and making sure my windows 10 is up to date. And restarting my PC several times. And clearing the cache but still nothing. all I get is the icon to load up but then nothing else happens.

Can someone please help?! Is it something simple I’m missing