# Linearmodul works only one Week
**URL:** https://forum.snapmaker.com/t/linearmodul-works-only-one-week/9757
**Category:** Snapmaker2.0 Troubleshooting guides
**Created:** [September 24, 2020, 2:40pm UTC](https://forum.snapmaker.com/t/linearmodul-works-only-one-week/9757 "2020-09-24T14:40:21Z")
**Posts on this page:** 20
**Page:** 1
### Author:  [@Toxic](https://forum.snapmaker.com/u/Toxic)
#### Post date: [September 24, 2020, 2:40pm UTC](https://forum.snapmaker.com/t/linearmodul-works-only-one-week/9757/1 "2020-09-24T14:40:21Z")
Der A350 hat nach einer Woche mit insgesamt 5 Drucken die Arbeit eingestellt.
Ein Linearmodul bewegt sich nicht mehr. Die Software meint aber das der Antrieb in die Endlage gefahren wäre. Es gibt keine Fehlermeldung.
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### Author:  [@xchrisd](https://forum.snapmaker.com/u/xchrisd)
#### Post date: [September 25, 2020, 3:53pm UTC](https://forum.snapmaker.com/t/linearmodul-works-only-one-week/9757/2 "2020-09-25T15:53:15Z")
You have to email the [support@snapmaker.com](mailto:support@snapmaker.com)
Ich denke die verstehen kein Deutsch also würde ich empfehlen es durch google übersetzen zu lassen.
Es gibt einige threads in diesem Forum welche dir möglicherweise weiterhelfen.
Um welche Achse handelt es sich?
Hat der Drucker vorher normal funktioniert?- Alle Achsen in die richtige Richtung usw?
> [@Linear Module defective and FW 1.8.0.0 Feedback](https://forum.snapmaker.com/t/linear-module-defective-and-fw-1-8-0-0-feedback/6577):
>
> Hi there, I recieved my kickstarter A250 around 3 weeks ago and have been printing some tests since. I had the same issues as others with bed leveling so i upgraded happily to the FW 1.8.0.0 with a 5x5 autolevel grid. That seemed to make things a little bit better. But, I switched to PETG a few days ago and had some issues getting a proper first layer. I did several calibration runs till today the calibration run failed. It made a loud noise on moving in Y direction and didn’t move the bed to…
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### Author:  [@Toxic](https://forum.snapmaker.com/u/Toxic)
#### Post date: [September 25, 2020, 4:56pm UTC](https://forum.snapmaker.com/t/linearmodul-works-only-one-week/9757/3 "2020-09-25T16:56:55Z")
The printer worked about 20 hours. After a break of one day the problem arose that the initialization did not take place correctly. The X-axis didn’t move. The home screen meant the axis would be at -19, but was in a completely different position. An exchange of the modules showed that the control is in order. It was always the module that wasn’t moving. I’ve already written to support. Let’s see if there is a reaction. I would not have expected that the part gives up so quickly. 🙄
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### Author:  [@xchrisd](https://forum.snapmaker.com/u/xchrisd)
#### Post date: [September 25, 2020, 9:49pm UTC](https://forum.snapmaker.com/t/linearmodul-works-only-one-week/9757/4 "2020-09-25T21:49:06Z")
That’s bad, there are a lot of defective linear modules at the first delivery.
You should have a look at the mentioned post and at the support homepage to dismantle the module and check the heatsink-pad of the stepper electronic.
But be aware, I am no snapmaker staff!
Anyways, support will tell to do so.
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### Author:  [@Toxic](https://forum.snapmaker.com/u/Toxic)
#### Post date: [September 26, 2020, 7:28am UTC](https://forum.snapmaker.com/t/linearmodul-works-only-one-week/9757/5 "2020-09-26T07:28:08Z")
Hi @xchrisd, thanks for the replay.
I don’t think it’s because of a missing thermal pad. Then the motor would start up briefly before the electronics get too warm. I think it’s more like the famous magic smoke escaped.
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### Author:  [@sdj544](https://forum.snapmaker.com/u/sdj544)
#### Post date: [September 27, 2020, 5:09am UTC](https://forum.snapmaker.com/t/linearmodul-works-only-one-week/9757/6 "2020-09-27T05:09:44Z")
If the thermal pad is missing the chip it’s protecting fries and it stops working.
-S
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### Author:  [@Toxic](https://forum.snapmaker.com/u/Toxic)
#### Post date: [September 27, 2020, 6:38am UTC](https://forum.snapmaker.com/t/linearmodul-works-only-one-week/9757/7 "2020-09-27T06:38:28Z")
Hi. A look inside. The pad is in the right place. 🙄
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### Author:  [@Toxic](https://forum.snapmaker.com/u/Toxic)
#### Post date: [October 3, 2020, 1:15pm UTC](https://forum.snapmaker.com/t/linearmodul-works-only-one-week/9757/8 "2020-10-03T13:15:31Z")
Is it normal for the Snapmaker team to take more than a week to resolve a problem?
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### Author:  [@sdj544](https://forum.snapmaker.com/u/sdj544)
#### Post date: [October 3, 2020, 7:40pm UTC](https://forum.snapmaker.com/t/linearmodul-works-only-one-week/9757/9 "2020-10-03T19:40:22Z")
This week it is.
It’s a national holiday and everything shuts down.
-S
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### Author:  [@Toxic](https://forum.snapmaker.com/u/Toxic)
#### Post date: [October 10, 2020, 5:49am UTC](https://forum.snapmaker.com/t/linearmodul-works-only-one-week/9757/10 "2020-10-10T05:49:59Z")
I’m slowly thinking about sending a black van to Snapmaker’s headquarters. Just to knock if someone is still at home.
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### Author:  [@Atom](https://forum.snapmaker.com/u/Atom)
#### Post date: [October 10, 2020, 6:17am UTC](https://forum.snapmaker.com/t/linearmodul-works-only-one-week/9757/11 "2020-10-10T06:17:43Z")
I doubt anyone but the janitor would answer
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### Author:  [@Toxic](https://forum.snapmaker.com/u/Toxic)
#### Post date: [October 10, 2020, 6:38am UTC](https://forum.snapmaker.com/t/linearmodul-works-only-one-week/9757/12 "2020-10-10T06:38:21Z")
So then we’ll all just have sour paperweights 🙄
But then you should at least be fair enough and shut down the website so that more people don’t wait there unnecessarily for devices and help
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### Author:  [@Atom](https://forum.snapmaker.com/u/Atom)
#### Post date: [October 10, 2020, 6:40am UTC](https://forum.snapmaker.com/t/linearmodul-works-only-one-week/9757/13 "2020-10-10T06:40:09Z")
idk the janitor might be more helpful then some of the normal staff XD
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### Author:  [@Toxic](https://forum.snapmaker.com/u/Toxic)
#### Post date: [October 10, 2020, 6:45am UTC](https://forum.snapmaker.com/t/linearmodul-works-only-one-week/9757/14 "2020-10-10T06:45:14Z")
As long as they do not report, I think the company has gone bankrupt. If I have never had an apprenticeship again, I will pre-finance a project with my money.
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### Author:  [@Atom](https://forum.snapmaker.com/u/Atom)
#### Post date: [October 10, 2020, 7:04am UTC](https://forum.snapmaker.com/t/linearmodul-works-only-one-week/9757/15 "2020-10-10T07:04:54Z")
Staff posted in the forum 34m ago!!!
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### Author:  [@Toxic](https://forum.snapmaker.com/u/Toxic)
#### Post date: [October 10, 2020, 7:49am UTC](https://forum.snapmaker.com/t/linearmodul-works-only-one-week/9757/16 "2020-10-10T07:49:44Z")
Ok, now i’m waiting for replay from support. What now results with the module. It is still an imposition for a company to go to a diving station for so long.
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### Author:  [@Toxic](https://forum.snapmaker.com/u/Toxic)
#### Post date: [October 11, 2020, 5:26pm UTC](https://forum.snapmaker.com/t/linearmodul-works-only-one-week/9757/17 "2020-10-11T17:26:56Z")
Update Mail from Support
Potter, Oct 10, 2020, 15:06 GMT+8
Sorry for the delay.
The X-axis should be defective in this case. I’ll submit a request for a new linear module. Please confirm the following shipping information.
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### Author:  [@Toxic](https://forum.snapmaker.com/u/Toxic)
#### Post date: [October 12, 2020, 4:50am UTC](https://forum.snapmaker.com/t/linearmodul-works-only-one-week/9757/18 "2020-10-12T04:50:40Z")
Update
Potter, Oct 12, 2020, 10:28 GMT+8
Hi
Thanks for your reply.
I’ve submitted the request to our facility. The related colleague would confirm the request and ship the item as soon as possible.
Have a nice day.
Best regards,
Potter
The submarine has appeared. 👽 😁
Now I am waiting for the big ship which will have to take the route via Cape Horn to get to Europe. So about 8 weeks.
🚣♂️
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### Author:  [@Atom](https://forum.snapmaker.com/u/Atom)
#### Post date: [October 12, 2020, 12:43pm UTC](https://forum.snapmaker.com/t/linearmodul-works-only-one-week/9757/19 "2020-10-12T12:43:15Z")
glad to hear your replacement is on its way! hopefully they get through to everyone else with problems (myself included) soon.
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### Author:  [@Toxic](https://forum.snapmaker.com/u/Toxic)
#### Post date: [October 12, 2020, 12:44pm UTC](https://forum.snapmaker.com/t/linearmodul-works-only-one-week/9757/20 "2020-10-12T12:44:39Z")
On this occasion someone has already tried to purchase an additional linear module so that a reserve module is at home in the event of a failure. Or other components and wearing parts? I think I could live with that if I don’t want to wait that long for a replacement.
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