# Layers offset after power loss recovering **URL:** \ **Category:** Snapmaker 2.0 (3-in-1)\ **Created:** [January 29, 2020, 3:51pm UTC](https://forum.snapmaker.com/t/layers-offset-after-power-loss-recovering/5087 "2020-01-29T15:51:29Z")\ **Posts on this page:** 11\ **Page:** 2
**Author:** ![Edwin](https://sea2.discourse-cdn.com/flex022/user_avatar/forum.snapmaker.com/edwin/32/13481_2.png) [@Edwin](https://forum.snapmaker.com/u/Edwin)\ **Post date:** [June 1, 2020, 11:55am UTC](https://forum.snapmaker.com/t/layers-offset-after-power-loss-recovering/5087/22 "2020-06-01T11:55:41Z")
@Lion Sorry for the late reply. We are discussing and analyzing this issue. It seems that something wrong with the machine. I will keep you updated about this issue. Sorry for the inconvenience. Best regards ---
**Author:** ![Edwin](https://sea2.discourse-cdn.com/flex022/user_avatar/forum.snapmaker.com/edwin/32/13481_2.png) [@Edwin](https://forum.snapmaker.com/u/Edwin)\ **Post date:** [June 1, 2020, 12:07pm UTC](https://forum.snapmaker.com/t/layers-offset-after-power-loss-recovering/5087/23 "2020-06-01T12:07:23Z")
Please try this file, and I want to confirm if the linear modules are loosened[for\_lion.gcode](https://forum.snapmaker.com/uploads/short-url/lBCsTQ5AbZakvwE39UINX4fUVut.gcode) (240.0 KB) . Have a good day ---
**Author:** ![Lion](https://sea2.discourse-cdn.com/flex022/user_avatar/forum.snapmaker.com/lion/32/4140_2.png) [@Lion](https://forum.snapmaker.com/u/Lion)\ **Post date:** [June 1, 2020, 4:49pm UTC](https://forum.snapmaker.com/t/layers-offset-after-power-loss-recovering/5087/24 "2020-06-01T16:49:18Z")
@Edwin Hi Edwin, thanks for your reply. It did it again, but at different height and still the same direction and offset same valueโ€ฆ ![Image](https://us1.discourse-cdn.com/flex022/uploads/snapmaker/original/2X/5/5a912e4ff2e2e4c3e17c0df6c27c4f83af50d31c.jpeg) ---
**Author:** ![Edwin](https://sea2.discourse-cdn.com/flex022/user_avatar/forum.snapmaker.com/edwin/32/13481_2.png) [@Edwin](https://forum.snapmaker.com/u/Edwin)\ **Post date:** [June 2, 2020, 2:41am UTC](https://forum.snapmaker.com/t/layers-offset-after-power-loss-recovering/5087/25 "2020-06-02T02:41:23Z")
I think the printing module does not move back to the pause-point of the model. Please do one more test. You need to shoot the movement of the nozzle when you do a pause-resume process, we want to confirm if the pause-resume feature is not working. Please clearly shoot the movement path of the nozzle during the pause-resume process. And export the log files from the touchscreen and send it to me via [support@snapmaker.com](mailto:support@snapmaker.com) Here is a video for your reference: [https://drive.google.com/file/d/189CIUW4D4o\_Qm2mY2j63N3rKzn7n3zZp/view?usp=sharing](https://drive.google.com/file/d/189CIUW4D4o_Qm2mY2j63N3rKzn7n3zZp/view?usp=sharing) ---
**Author:** ![Lion](https://sea2.discourse-cdn.com/flex022/user_avatar/forum.snapmaker.com/lion/32/4140_2.png) [@Lion](https://forum.snapmaker.com/u/Lion)\ **Post date:** [June 3, 2020, 2:18pm UTC](https://forum.snapmaker.com/t/layers-offset-after-power-loss-recovering/5087/26 "2020-06-03T14:18:58Z")
Hi @Edwin, Here are the shoots you asked for, I hope I made it clear enough. Video there: [https://drive.google.com/file/d/10Czz0MFzuhGZ\_Gpp7hwOibQgO6Sfsxz2/view?usp=drivesdk](https://drive.google.com/file/d/10Czz0MFzuhGZ_Gpp7hwOibQgO6Sfsxz2/view?usp=drivesdk) Also I noticed that: when initializing a print, I noticed on the Y axis, when the platform hit the bottom of the linear module, there is a slight rotation of the platform on Z axis clockwise ( see between 0:15 and 0:16 on the video ๐Ÿ‘‡. Could it be linked ? Is that a matter ? See video there: [https://drive.google.com/file/d/14yxy9S9EVDoH3\_JESwiYo5kBz7Fs3oTq/view?usp=drivesdk](https://drive.google.com/file/d/14yxy9S9EVDoH3_JESwiYo5kBz7Fs3oTq/view?usp=drivesdk) Logs has been sent to the support mail. Thanks for the help. ---
**Author:** ![Edwin](https://sea2.discourse-cdn.com/flex022/user_avatar/forum.snapmaker.com/edwin/32/13481_2.png) [@Edwin](https://forum.snapmaker.com/u/Edwin)\ **Post date:** [June 4, 2020, 1:43am UTC](https://forum.snapmaker.com/t/layers-offset-after-power-loss-recovering/5087/27 "2020-06-04T01:43:07Z")
Please make it available to me. Thanks. ๐Ÿ˜„ ![image](https://us1.discourse-cdn.com/flex022/uploads/snapmaker/original/2X/e/e18fb2517062e1ed54c53accf25b267e363f0878.png) ---
**Author:** ![Lion](https://sea2.discourse-cdn.com/flex022/user_avatar/forum.snapmaker.com/lion/32/4140_2.png) [@Lion](https://forum.snapmaker.com/u/Lion)\ **Post date:** [June 4, 2020, 9:36am UTC](https://forum.snapmaker.com/t/layers-offset-after-power-loss-recovering/5087/28 "2020-06-04T09:36:38Z")
@Edwin, Oh, sorry for that ๐Ÿ˜…. It should work now ! ---
**Author:** ![Theodk](https://avatars.discourse-cdn.com/v4/letter/t/45deac/32.png) [@Theodk](https://forum.snapmaker.com/u/Theodk)\ **Post date:** [August 3, 2020, 8:38am UTC](https://forum.snapmaker.com/t/layers-offset-after-power-loss-recovering/5087/29 "2020-08-03T08:38:47Z")
@Edwin @Lion Hi there, as I am currently having the same problem with my A350, I would like to know whether there is an update on this issue Thanks for the help! ---
**Author:** ![Lion](https://sea2.discourse-cdn.com/flex022/user_avatar/forum.snapmaker.com/lion/32/4140_2.png) [@Lion](https://forum.snapmaker.com/u/Lion)\ **Post date:** [August 3, 2020, 9:31am UTC](https://forum.snapmaker.com/t/layers-offset-after-power-loss-recovering/5087/30 "2020-08-03T09:31:10Z")
@Theodk Hi, Sorry I forgot to publish an update, but my problem has been solved in the meantime, thanks to @Edwin . During the sequence just before printing, the printing platform made a movement on the โ€œYโ€ axis. When reaching the end of the linear module, there was a slight collision which caused the platform to rotate a few thousand degrees. This was enough so that at some point in the future, the stored tension would be released and create the offset. In my case the firmware 1.9.0.0 solved the problem. ---
**Author:** ![Theodk](https://avatars.discourse-cdn.com/v4/letter/t/45deac/32.png) [@Theodk](https://forum.snapmaker.com/u/Theodk)\ **Post date:** [August 3, 2020, 9:36am UTC](https://forum.snapmaker.com/t/layers-offset-after-power-loss-recovering/5087/31 "2020-08-03T09:36:14Z")
Hi @Lion Thanks for your reply, I recognize the issue of hearing some sort of collision when traveling to the maximum point of the Y linear module before printing. Iโ€™ll try the new firmware, thanks! ---
**Author:** ![Edwin](https://sea2.discourse-cdn.com/flex022/user_avatar/forum.snapmaker.com/edwin/32/13481_2.png) [@Edwin](https://forum.snapmaker.com/u/Edwin)\ **Post date:** [August 6, 2020, 11:36am UTC](https://forum.snapmaker.com/t/layers-offset-after-power-loss-recovering/5087/32 "2020-08-06T11:36:34Z")
> [@Lion](#): > > reate the offset. In my case Glad to know that you have solved this issue. Please do not hesitate to contact us if you need any help from us. Best regards [Previous page](https://forum.snapmaker.com/t/layers-offset-after-power-loss-recovering/5087.md?page=1)