# Initial setup: X Offset Calibration says it saved, but save Y Offset screen just loops **URL:** \ **Category:** Artisan Troubleshooting guides\ **Created:** [April 24, 2025, 3:33am UTC](https://forum.snapmaker.com/t/initial-setup-x-offset-calibration-says-it-saved-but-save-y-offset-screen-just-loops/39333 "2025-04-24T03:33:48Z")\ **Posts on this page:** 1\ **Showing post:** 2
**Author:** ![Hauke](https://sea2.discourse-cdn.com/flex022/user_avatar/forum.snapmaker.com/hauke/32/5704_2.png) [@Hauke](https://forum.snapmaker.com/u/Hauke)\ **Post date:** [April 24, 2025, 11:53am UTC](https://forum.snapmaker.com/t/initial-setup-x-offset-calibration-says-it-saved-but-save-y-offset-screen-just-loops/39333/2 "2025-04-24T11:53:19Z")
No idea honestly and IMHO a case for support, but what I can see is that both X _and_ Y are very much off! I’d recommend to double check if your hotends sit well in place! The white filament should sit on top of the orange one, not inbetween - the image from the Wiki shows this very well: [https://wiki.snapmaker.com/artisan/user\_manual/ishot\_2022-12-07\_16.04.12.jpg](https://wiki.snapmaker.com/artisan/user_manual/ishot_2022-12-07_16.04.12.jpg) And I can confirm that this image comes close to what I (and many others) get. I could imagine that one of your hotends did not properly snap into the cradle they sit in. EDIT: Found to things: > [@Dual Extruder Y Axis Offset](https://forum.snapmaker.com/t/dual-extruder-y-axis-offset/31193): > > I updated the firmware recently and my Y Axis is now offset too far. XY Offset Calibration simply prints the same thing each time. Are there any settings that we can use to correct this? I’ve included a picture below. (To be clear, this worked perfectly when I first installed the dual extruder.) [https://wiki.snapmaker.com/en/snapmaker\_artisan/troubleshooting/calibration\_module\_printing\_failed](https://wiki.snapmaker.com/en/snapmaker_artisan/troubleshooting/calibration_module_printing_failed) ← See section 4 --- _[View the full topic](https://forum.snapmaker.com/t/initial-setup-x-offset-calibration-says-it-saved-but-save-y-offset-screen-just-loops/39333)._