I was charged $578.00 in April for my add-ons. I recently got an email saying I hadn’t completed my BackerKit questionnaire, so clicked through it, then got charged another $573.96. I filed a support request a week ago, have heard nothing. I’ve filed a couple more since. This is messed up.
I push this to support @staff
@ITmaze pointed out in another thread that it’s currently a chinese holiday through Oct 8th. So you likely won’t get a reply until then (and they’ve been slow to respond recently anyway). That doesn’t excuse the one week wait though.
Also remember that they work in the +8 timezone, so their response likely won’t come during what you think of as “business hours”.
You’re not the first to be frustrated with their support. They’re a small team, and the v1 kickstarter shipping season was hard on everybody too. They were mostly responsive again once the kickstarter was done shipping.
Meanwhile, I’m out $573.96. I guess maybe I should just challenge the charge with my bank.
Correction: I was wrong. I DID NOT get double charged. The April charge was for another Kickstarter supported by my wife.
I’d like to point out that I’m sorry and that I now feel like a rude idiot. Thank you.
3 Likes
Kudos for admitting it, instead of just going silent.