# How do I get someone from Snapmaker to contact me
**URL:** https://forum.snapmaker.com/t/how-do-i-get-someone-from-snapmaker-to-contact-me/30431
**Category:** Showcase & Prints
**Created:** [March 22, 2023, 1:09am UTC](https://forum.snapmaker.com/t/how-do-i-get-someone-from-snapmaker-to-contact-me/30431 "2023-03-22T01:09:34Z")
**Posts on this page:** 4
**Page:** 1
### Author:  [@atiger2go](https://forum.snapmaker.com/u/atiger2go)
#### Post date: [March 22, 2023, 1:09am UTC](https://forum.snapmaker.com/t/how-do-i-get-someone-from-snapmaker-to-contact-me/30431/1 "2023-03-22T01:09:34Z")
**Does anyone know how to contact a representative from Snapmaker?** I got the notification that all components of my Artisan printer has arrived. However, I am missing “Box A” which includes the modules and control system. I have be sending emails to [info@snapmaker.com](mailto:info@snapmaker.com) for two weeks with no response. I really want to get started on projects. I am not very happy with their customer service.
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### Author:  [@Mxbrnr](https://forum.snapmaker.com/u/Mxbrnr)
#### Post date: [March 22, 2023, 2:49am UTC](https://forum.snapmaker.com/t/how-do-i-get-someone-from-snapmaker-to-contact-me/30431/2 "2023-03-22T02:49:42Z")
The standard ways…submit a request through their website…[https://support.snapmaker.com/hc/en-us#still-need-help](https://support.snapmaker.com/hc/en-us#still-need-help)
Or send the request directly to the email that the website lists for Support.
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### Author:  [@Mads0100](https://forum.snapmaker.com/u/Mads0100)
#### Post date: [March 23, 2023, 1:23pm UTC](https://forum.snapmaker.com/t/how-do-i-get-someone-from-snapmaker-to-contact-me/30431/3 "2023-03-23T13:23:52Z")
> [@atiger2go](#):
>
> **?** I got the notification that all components of my Artisan printer has arrived. However, I am missing “Box A” which includes the modules and control system. I have be sending emails to [info@snapmaker.com](mailto:info@snapmaker.com) for two weeks with no response. I really want to get started on projects. I am not very happy with their customer service.
[support@snapmaker.com](mailto:support@snapmaker.com). The info one is for orders… Support is solid; they’ll get back to you in 24-48 hours and get you squared away.
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### Author:  [@atiger2go](https://forum.snapmaker.com/u/atiger2go)
#### Post date: [March 23, 2023, 3:03pm UTC](https://forum.snapmaker.com/t/how-do-i-get-someone-from-snapmaker-to-contact-me/30431/4 "2023-03-23T15:03:10Z")
Thanks for the assist. Someone finally responded and my parts are on the way.