# Hand controller not moving x or y **URL:** \ **Category:** Showcase & Prints\ **Created:** [November 27, 2022, 10:04pm UTC](https://forum.snapmaker.com/t/hand-controller-not-moving-x-or-y/28051 "2022-11-27T22:04:18Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![bc77777](https://avatars.discourse-cdn.com/v4/letter/b/b4bc9f/32.png) [@bc77777](https://forum.snapmaker.com/u/bc77777)\ **Post date:** [November 27, 2022, 10:04pm UTC](https://forum.snapmaker.com/t/hand-controller-not-moving-x-or-y/28051/1 "2022-11-27T22:04:18Z")
I changed out my cnc head and put the laser head back on. The machine asked to up date the software which I allowed. The hand controller recognized the laser but when I tried to move the laser down, nothing happens. Can’t move anything anymore. I have reinstalled the software twice and still nothing. I put the cnc head back on and still can’t move in any direction. Luban is so frustrating but could rhis be a hardware problem? ---
**Author:** ![xchrisd](https://sea2.discourse-cdn.com/flex022/user_avatar/forum.snapmaker.com/xchrisd/32/1503_2.png) [@xchrisd](https://forum.snapmaker.com/u/xchrisd)\ **Post date:** [November 28, 2022, 8:07pm UTC](https://forum.snapmaker.com/t/hand-controller-not-moving-x-or-y/28051/2 "2022-11-28T20:07:18Z")
Try to install the firmware again with a usb thumb drive on every module. > [@Outdated module (3D Printing Module) firmware detected](https://forum.snapmaker.com/t/outdated-module-3d-printing-module-firmware-detected/24948): > > I get this message when my Snapmaker is not connected to the Luban software on my computer. I’ve updated the firmware to V1.14.2\_20220113. When I try to update the firmware via the Snapmaker’s phone console, I get the message “Latest version already installed”. I do not see any separate firmware files for the 3D printer module. How do I fix this? Hope this helps! ---
**Author:** ![bc77777](https://avatars.discourse-cdn.com/v4/letter/b/b4bc9f/32.png) [@bc77777](https://forum.snapmaker.com/u/bc77777)\ **Post date:** [November 28, 2022, 8:14pm UTC](https://forum.snapmaker.com/t/hand-controller-not-moving-x-or-y/28051/3 "2022-11-28T20:14:49Z")
I will try it. I hate Luban. ---
**Author:** ![xchrisd](https://sea2.discourse-cdn.com/flex022/user_avatar/forum.snapmaker.com/xchrisd/32/1503_2.png) [@xchrisd](https://forum.snapmaker.com/u/xchrisd)\ **Post date:** [November 28, 2022, 8:18pm UTC](https://forum.snapmaker.com/t/hand-controller-not-moving-x-or-y/28051/4 "2022-11-28T20:18:33Z")
Are we talking about the touchscreen or Luban? Try a older Luban version insted of 4.4.0 > [@Snapmaker Luban Downloads and Updates](https://forum.snapmaker.com/t/snapmaker-luban-downloads-and-updates/4949): > > We will release the beta version of the software under this topic. Also, beta version of future updates will be released here first. Your feedback is very much appreciated! Snapmaker Luban Version List [Latest Version (Nov. 15, 2023): V4.10.1](https://forum.snapmaker.com/t/snapmaker-luban-downloads-and-updates/4949/41)[History Version (Sep. 27, 2023): V4.9.1](https://forum.snapmaker.com/t/snapmaker-luban-downloads-and-updates/4949/40)[History Version (Sep. 19, 2023): V4.9.0](https://forum.snapmaker.com/t/snapmaker-luban-downloads-and-updates/4949/39)[History Version (July 17, 2023): V4.8.2](https://forum.snapmaker.com/t/snapmaker-luban-downloads-and-updates/4949/38)[History Version (June 26, 2023): V4.8.1](https://forum.snapmaker.com/t/snapmaker-luban-downloads-and-updates/4949/37)[History Version (May 25, 2023): V4.8.0](https://forum.snapmaker.com/t/snapmaker-luban-downloads-and-updates/4949/36)[History Version (Apr. 19, 2023): V4.7.3](https://forum.snapmaker.com/t/snapmaker-luban-downloads-and-updates/4949/35)[History Ve…](https://forum.snapmaker.com/t/snapmaker-luban-downloads-and-updates/4949/34) ---
**Author:** ![bc77777](https://avatars.discourse-cdn.com/v4/letter/b/b4bc9f/32.png) [@bc77777](https://forum.snapmaker.com/u/bc77777)\ **Post date:** [November 28, 2022, 11:40pm UTC](https://forum.snapmaker.com/t/hand-controller-not-moving-x-or-y/28051/5 "2022-11-28T23:40:51Z")
The hand held touchscreen attached to the snapmaker. I can’t make it move in the snapmaker program either. I am unable to make it move at all. ---
**Author:** ![bc77777](https://avatars.discourse-cdn.com/v4/letter/b/b4bc9f/32.png) [@bc77777](https://forum.snapmaker.com/u/bc77777)\ **Post date:** [November 29, 2022, 12:39am UTC](https://forum.snapmaker.com/t/hand-controller-not-moving-x-or-y/28051/6 "2022-11-29T00:39:49Z")
I have reinstalled the software x2 and still no movement. I can adjust the laser strength but when I try to calibrate it, it just does not allow me to move it at all. Please advise. ---
**Author:** ![xchrisd](https://sea2.discourse-cdn.com/flex022/user_avatar/forum.snapmaker.com/xchrisd/32/1503_2.png) [@xchrisd](https://forum.snapmaker.com/u/xchrisd)\ **Post date:** [November 29, 2022, 5:13am UTC](https://forum.snapmaker.com/t/hand-controller-not-moving-x-or-y/28051/7 "2022-11-29T05:13:55Z")
Could you home your machine? - Before you didnt home you could not jog. Did you try without a toolhead? - Are you able to home and move now? Was your machine proper working before switching the toolheads? Did you read this thread? My guessing is that you have to install a older firmware with the usb stick to give the modules the update ability. > [@Outdated module (3D Printing Module) firmware detected](https://forum.snapmaker.com/t/outdated-module-3d-printing-module-firmware-detected/24948): > > I get this message when my Snapmaker is not connected to the Luban software on my computer. I’ve updated the firmware to V1.14.2\_20220113. When I try to update the firmware via the Snapmaker’s phone console, I get the message “Latest version already installed”. I do not see any separate firmware files for the 3D printer module. How do I fix this? If you are connected to Luban or a other terminal, watch the startup of the machine and see if there is a text about outdated modules. I guess you are using the 1.6W Laser? ---
**Author:** ![bc77777](https://avatars.discourse-cdn.com/v4/letter/b/b4bc9f/32.png) [@bc77777](https://forum.snapmaker.com/u/bc77777)\ **Post date:** [November 29, 2022, 2:25pm UTC](https://forum.snapmaker.com/t/hand-controller-not-moving-x-or-y/28051/8 "2022-11-29T14:25:21Z")
I am not able to home the machine, it’s just stuck. I put in a trouble request with the company and they have asked me to take a usb and download the files to them. It might be a bad controller but who knows. Will let you know what they say after they look at the files. ---
**Author:** ![xchrisd](https://sea2.discourse-cdn.com/flex022/user_avatar/forum.snapmaker.com/xchrisd/32/1503_2.png) [@xchrisd](https://forum.snapmaker.com/u/xchrisd)\ **Post date:** [November 29, 2022, 6:38pm UTC](https://forum.snapmaker.com/t/hand-controller-not-moving-x-or-y/28051/9 "2022-11-29T18:38:52Z")
You didn’t answer the questions so it is nobody able to help you. ---
**Author:** ![bc77777](https://avatars.discourse-cdn.com/v4/letter/b/b4bc9f/32.png) [@bc77777](https://forum.snapmaker.com/u/bc77777)\ **Post date:** [November 29, 2022, 11:04pm UTC](https://forum.snapmaker.com/t/hand-controller-not-moving-x-or-y/28051/10 "2022-11-29T23:04:35Z")
I am confused. I answered in my last email. No, I can’t home the machine. Also, I have downloaded the files to another person at Snapmaker. Who is my contact on this issue. ---
**Author:** ![xchrisd](https://sea2.discourse-cdn.com/flex022/user_avatar/forum.snapmaker.com/xchrisd/32/1503_2.png) [@xchrisd](https://forum.snapmaker.com/u/xchrisd)\ **Post date:** [November 30, 2022, 5:39am UTC](https://forum.snapmaker.com/t/hand-controller-not-moving-x-or-y/28051/11 "2022-11-30T05:39:20Z")
Here is the post, please read it carefully. > [@Hand controller not moving x or y](https://forum.snapmaker.com/t/hand-controller-not-moving-x-or-y/28051/7): > > Could you home your machine? - Before you didnt home you could not jog. Did you try without a toolhead? - Are you able to home and move now? Was your machine proper working before switching the toolheads? Did you read this thread? My guessing is that you have to install a older firmware with the usb stick to give the modules the update ability. If you are connected to Luban or a other terminal, watch the startup of the machine and see if there is a text about outdated modules. I guess you … ---
**Author:** ![bc77777](https://avatars.discourse-cdn.com/v4/letter/b/b4bc9f/32.png) [@bc77777](https://forum.snapmaker.com/u/bc77777)\ **Post date:** [November 30, 2022, 11:32am UTC](https://forum.snapmaker.com/t/hand-controller-not-moving-x-or-y/28051/12 "2022-11-30T11:32:36Z")
I changed the tool head and still no movement. I updated the firmware. I can’t home the machine either. If I have to go back and get an older version of the firmware, where can I download it? Here is the screen shot of the machine. The machine was working before I changed the tool head and did the software update. ![20221129_101239.jpg](https://us1.discourse-cdn.com/flex022/uploads/snapmaker/original/3X/1/f/1ff36f7327f43bca639e3e1f17bf0e1bc0d29ff4.jpeg) ---
**Author:** ![xchrisd](https://sea2.discourse-cdn.com/flex022/user_avatar/forum.snapmaker.com/xchrisd/32/1503_2.png) [@xchrisd](https://forum.snapmaker.com/u/xchrisd)\ **Post date:** [November 30, 2022, 7:06pm UTC](https://forum.snapmaker.com/t/hand-controller-not-moving-x-or-y/28051/13 "2022-11-30T19:06:23Z")
Please make a photo of your homescreen, like it is after power up. Afterwards power it off and try it again with no toolhead connected and see if you could move. Here is the source for firmware downloads: > [@Snapmaker 2.0 Firmware Updates and Downloads](https://forum.snapmaker.com/t/snapmaker-2-0-firmware-updates-and-downloads/5443): > > We will release the latest Snapmaker 2.0 firmware updates and downloads under this topic. Your feedback is very much appreciated. You can report any bugs or make any suggestions in the [discussion thread.](https://forum.snapmaker.com/t/discussion-of-snapmaker-2-0-firmware-updates/5441) Snapmaker 2.0 Firmware Version List Latest Version: [Snapmaker2\_V1.18.1](https://s3-us-west-2.amazonaws.com/snapmaker.com/download/firmware/Snapmaker2_V1.18.1.bin)[History Version 30(Oct. 25, 2023): V1.18.0](https://s3-us-west-2.amazonaws.com/snapmaker.com/download/firmware/Snapmaker2_V1.18.0.bin)[History Version 29(Sept. 5, 2023): V1.17.7](https://s3-us-west-2.amazonaws.com/snapmaker.com/download/firmware/Snapmaker2_V1.17.17.bin)[History Version 28(Jul. 27, 2023): V1.16.7](https://s3-us-west-2.amazonaws.com/snapmaker.com/download/firmware/Snapmaker2_V1.16.7.bin)[History Version 27(Jul. 14, 2023): V1.16.5](https://s3-us-west-2.amazonaws.com/snapmaker.com/download/firmware/Snapmaker2_V1.16.5.bin)[History Version 26(May. 19, 2023): V1.15.26](https://s3-us-west-2.amazonaws.com/snapmaker.com/download/firmware/Snapmaker2_V1.15.26.bin) … ---
**Author:** ![bc77777](https://avatars.discourse-cdn.com/v4/letter/b/b4bc9f/32.png) [@bc77777](https://forum.snapmaker.com/u/bc77777)\ **Post date:** [December 1, 2022, 12:44am UTC](https://forum.snapmaker.com/t/hand-controller-not-moving-x-or-y/28051/14 "2022-12-01T00:44:41Z")
[![](https://us1.discourse-cdn.com/flex022/uploads/snapmaker/original/3X/b/c/bcec071d2daf94f074e0d45f573498975b42d6b0.png)20221129\_101239 (1).jpg](https://drive.google.com/file/d/18gz4KfwhOM6JYvjlVcXe8doEKtjrcT5u/view?usp=drive_web) ![](https://us1.discourse-cdn.com/flex022/uploads/snapmaker/original/3X/7/6/761a97d116c944a5b88340529c3f403786c3a69a.png) [![](https://us1.discourse-cdn.com/flex022/uploads/snapmaker/original/3X/b/c/bcec071d2daf94f074e0d45f573498975b42d6b0.png)20221130\_175321.jpg](https://drive.google.com/file/d/1PAAcO4QcfJOkcJnJcrwSh47DptAR1vHl/view?usp=drive_web) ![](https://us1.discourse-cdn.com/flex022/uploads/snapmaker/original/3X/7/6/761a97d116c944a5b88340529c3f403786c3a69a.png) ![85e74327-b5fd-4461-b9dd-02d646374258.jpg](https://us1.discourse-cdn.com/flex022/uploads/snapmaker/original/3X/8/8/88576ad256ac2c75db2da8a3d55a6e240a53ecdc.jpeg) Here is the photo of the start up screen and a shot of the screen after the toolhead is removed. With no toolhead the hand controller defaulted to the 3d printer and behaved as if is attached. I am downloading an older version of the firmware to try and see if this will fix the problem Barbara Cole Attorney at Law ---
**Author:** ![xchrisd](https://sea2.discourse-cdn.com/flex022/user_avatar/forum.snapmaker.com/xchrisd/32/1503_2.png) [@xchrisd](https://forum.snapmaker.com/u/xchrisd)\ **Post date:** [December 1, 2022, 5:24am UTC](https://forum.snapmaker.com/t/hand-controller-not-moving-x-or-y/28051/15 "2022-12-01T05:24:09Z")
Unfortunately your photos (except one) are not visible in the forum. Lets see if a older ore more older firmware helps. ---
**Author:** ![bc77777](https://avatars.discourse-cdn.com/v4/letter/b/b4bc9f/32.png) [@bc77777](https://forum.snapmaker.com/u/bc77777)\ **Post date:** [December 1, 2022, 12:26pm UTC](https://forum.snapmaker.com/t/hand-controller-not-moving-x-or-y/28051/16 "2022-12-01T12:26:55Z")
I was informed that the downloaded files indicates that the z axis is not detected. I was asked to disconnect the cables and clean which I did and still there was no movement. Next I uploaded an older version of the firmware and still the same. At this point I think it’s a hardware issue. ---
**Author:** ![ctaddey](https://avatars.discourse-cdn.com/v4/letter/c/bbe5ce/32.png) [@ctaddey](https://forum.snapmaker.com/u/ctaddey)\ **Post date:** [December 5, 2022, 5:42pm UTC](https://forum.snapmaker.com/t/hand-controller-not-moving-x-or-y/28051/17 "2022-12-05T17:42:07Z")
Wasn’t this kind of failure related to 1 endstop check (old) vs 2 endstop checks on newer firmware? ---
**Author:** ![bc77777](https://avatars.discourse-cdn.com/v4/letter/b/b4bc9f/32.png) [@bc77777](https://forum.snapmaker.com/u/bc77777)\ **Post date:** [December 5, 2022, 6:32pm UTC](https://forum.snapmaker.com/t/hand-controller-not-moving-x-or-y/28051/18 "2022-12-05T18:32:41Z")
This happened under old firmware. Updated to new firmware and no change. Went back to older version and no change. ---
**Author:** ![ctaddey](https://avatars.discourse-cdn.com/v4/letter/c/bbe5ce/32.png) [@ctaddey](https://forum.snapmaker.com/u/ctaddey)\ **Post date:** [December 5, 2022, 6:35pm UTC](https://forum.snapmaker.com/t/hand-controller-not-moving-x-or-y/28051/19 "2022-12-05T18:35:11Z")
uh-oh…maybe something broke then… Did you reset to factory values after firmware downgrade? ---
**Author:** ![bc77777](https://avatars.discourse-cdn.com/v4/letter/b/b4bc9f/32.png) [@bc77777](https://forum.snapmaker.com/u/bc77777)\ **Post date:** [December 5, 2022, 8:08pm UTC](https://forum.snapmaker.com/t/hand-controller-not-moving-x-or-y/28051/20 "2022-12-05T20:08:35Z")
I tried to do that but every time I attempted it would give me an error message.