# Front Cover STL File & Replacement Kit Update (Dual Extrusion Module) **URL:** \ **Category:** Snapmaker 2.0 (3-in-1)\ **Tags:** Dual-extruder\ **Created:** [June 8, 2023, 8:24am UTC](https://forum.snapmaker.com/t/front-cover-stl-file-replacement-kit-update-dual-extrusion-module/31701 "2023-06-08T08:24:04Z")\ **Posts on this page:** 20\ **Page:** 2
**Author:** ![Jade](https://sea2.discourse-cdn.com/flex022/user_avatar/forum.snapmaker.com/jade/32/30672_2.png) [@Jade](https://forum.snapmaker.com/u/Jade)\ **Post date:** [July 1, 2023, 2:19am UTC](https://forum.snapmaker.com/t/front-cover-stl-file-replacement-kit-update-dual-extrusion-module/31701/21 "2023-07-01T02:19:11Z")
@Wyphorn @dmacnulty @wilsonrobertt @MooseJuice @ArrMiHardies @ljlaursen Please check out the update on the replacement parts offering plan in the top of this topic. ---
**Author:** ![wilsonrobertt](https://avatars.discourse-cdn.com/v4/letter/w/b2d939/32.png) [@wilsonrobertt](https://forum.snapmaker.com/u/wilsonrobertt)\ **Post date:** [July 1, 2023, 2:45am UTC](https://forum.snapmaker.com/t/front-cover-stl-file-replacement-kit-update-dual-extrusion-module/31701/22 "2023-07-01T02:45:45Z")
is the right fan running? with the front plate shut and incense smoke, etc. does it look like both sides are blowing the same as much as you can tell ---
**Author:** ![dmacnulty](https://sea2.discourse-cdn.com/flex022/user_avatar/forum.snapmaker.com/dmacnulty/32/7379_2.png) [@dmacnulty](https://forum.snapmaker.com/u/dmacnulty)\ **Post date:** [July 1, 2023, 3:02am UTC](https://forum.snapmaker.com/t/front-cover-stl-file-replacement-kit-update-dual-extrusion-module/31701/23 "2023-07-01T03:02:55Z")
@Jade can you please provide or add instructions for obtaining the coupon code? ---
**Author:** ![MMoosmann](https://avatars.discourse-cdn.com/v4/letter/m/a87d85/32.png) [@MMoosmann](https://forum.snapmaker.com/u/MMoosmann)\ **Post date:** [July 1, 2023, 9:06am UTC](https://forum.snapmaker.com/t/front-cover-stl-file-replacement-kit-update-dual-extrusion-module/31701/24 "2023-07-01T09:06:39Z")
Which filament brand do you guys use? @jade Great to see a reaction from Snapmaker and a possible solution! ---
**Author:** ![Jade](https://sea2.discourse-cdn.com/flex022/user_avatar/forum.snapmaker.com/jade/32/30672_2.png) [@Jade](https://forum.snapmaker.com/u/Jade)\ **Post date:** [July 2, 2023, 12:44am UTC](https://forum.snapmaker.com/t/front-cover-stl-file-replacement-kit-update-dual-extrusion-module/31701/25 "2023-07-02T00:44:14Z")
Please pay attention to the timeframe info. So we will send you an email once the replacement kit arrives at the warehouse. The email will include the coupon info and guides for the replacement kit. > [@Jade](#): > > **Regarding the timeframe, we are in the process of preparing the materials for the replacement kit and plan to ship it by sea freight in mid-July.** As an example, for customers in the United States, we estimate that the replacement pack will arrive at the overseas warehouse by mid-August and be delivered to users in late August. The sea freight time to Europe is expected to be around two weeks longer than to the United States. However, customers in China will receive the replacement pack earlier, as their logistics time only takes one to two days. We will closely monitor user feedback regarding the replacement parts and promptly share updates in the community. ---
**Author:** ![dmacnulty](https://sea2.discourse-cdn.com/flex022/user_avatar/forum.snapmaker.com/dmacnulty/32/7379_2.png) [@dmacnulty](https://forum.snapmaker.com/u/dmacnulty)\ **Post date:** [July 3, 2023, 12:16am UTC](https://forum.snapmaker.com/t/front-cover-stl-file-replacement-kit-update-dual-extrusion-module/31701/26 "2023-07-03T00:16:09Z")
@Jade to clarify, I was focused on the **how** a Snapmaker 2.0 Dual Extrusion Module owner will know about the replacement parts – for example, will Snapmaker be sending an email to all of those impacted users (proactive outreach) or do I (user reactive) have to create a separate ticket with support and then ask for the applicable coupon code? I have completely removed the Front Cover entirely and had a [couple successful prints](https://www.printables.com/model/518520-air-spinner-by-walter) however there were some random strands in the wrong color. Link: [https://www.printables.com/model/518520-air-spinner-by-walter](https://www.printables.com/model/518520-air-spinner-by-walter) ---
**Author:** ![dmacnulty](https://sea2.discourse-cdn.com/flex022/user_avatar/forum.snapmaker.com/dmacnulty/32/7379_2.png) [@dmacnulty](https://forum.snapmaker.com/u/dmacnulty)\ **Post date:** [July 3, 2023, 1:49am UTC](https://forum.snapmaker.com/t/front-cover-stl-file-replacement-kit-update-dual-extrusion-module/31701/27 "2023-07-03T01:49:23Z")
Yes, @wilsonrobertt both the left and right fan are working correctly. ---
**Author:** ![Jade](https://sea2.discourse-cdn.com/flex022/user_avatar/forum.snapmaker.com/jade/32/30672_2.png) [@Jade](https://forum.snapmaker.com/u/Jade)\ **Post date:** [July 3, 2023, 2:12am UTC](https://forum.snapmaker.com/t/front-cover-stl-file-replacement-kit-update-dual-extrusion-module/31701/28 "2023-07-03T02:12:37Z")
@dmacnulty Snapmaker will send an email to all of those impacted users (proactive outreach) in around mid-August. ---
**Author:** ![Joe\_the\_H](https://avatars.discourse-cdn.com/v4/letter/j/e9c0ed/32.png) [@Joe\_the\_H](https://forum.snapmaker.com/u/Joe_the_H)\ **Post date:** [July 4, 2023, 11:20am UTC](https://forum.snapmaker.com/t/front-cover-stl-file-replacement-kit-update-dual-extrusion-module/31701/29 "2023-07-04T11:20:34Z")
Can Snapmaker provide us with an STL file of the replacement front cover they will send out to us? So we may print it ourselfs these days and start using our printers instead of waiting for the delivery of the replacement part… Would be very welcome! ---
**Author:** ![elopan](https://avatars.discourse-cdn.com/v4/letter/e/da6949/32.png) [@elopan](https://forum.snapmaker.com/u/elopan)\ **Post date:** [July 4, 2023, 12:34pm UTC](https://forum.snapmaker.com/t/front-cover-stl-file-replacement-kit-update-dual-extrusion-module/31701/30 "2023-07-04T12:34:10Z")
The file is pinned in the first post of this thread 😉 ---
**Author:** ![Noomz](https://avatars.discourse-cdn.com/v4/letter/n/e95f7d/32.png) [@Noomz](https://forum.snapmaker.com/u/Noomz)\ **Post date:** [July 6, 2023, 3:06pm UTC](https://forum.snapmaker.com/t/front-cover-stl-file-replacement-kit-update-dual-extrusion-module/31701/31 "2023-07-06T15:06:20Z")
I haven’t raised a support ticket as i’ve felt near every other user has covered the same bases I have. But adding to the list of quite obvious heat creep, The main workarounds are having to leave the door open, and even not use the 2nd extruder for multi colour / support filament. Clog City after about 45mins~ Such Frustrate. ---
**Author:** ![JSP](https://avatars.discourse-cdn.com/v4/letter/j/4bbf92/32.png) [@JSP](https://forum.snapmaker.com/u/JSP)\ **Post date:** [July 7, 2023, 2:39am UTC](https://forum.snapmaker.com/t/front-cover-stl-file-replacement-kit-update-dual-extrusion-module/31701/32 "2023-07-07T02:39:59Z")
I had heat creep as well as filament sensor isssue for while… so **DO** I get this replacement parts ? or snapmaker will be sending as email regarding this? ---
**Author:** ![Mads0100](https://avatars.discourse-cdn.com/v4/letter/m/4af34b/32.png) [@Mads0100](https://forum.snapmaker.com/u/Mads0100)\ **Post date:** [July 8, 2023, 8:43pm UTC](https://forum.snapmaker.com/t/front-cover-stl-file-replacement-kit-update-dual-extrusion-module/31701/33 "2023-07-08T20:43:27Z")
Send support an email and work through the wickets… they made me fill out a small form with all my info to be added to the list. ---
**Author:** ![Mads0100](https://avatars.discourse-cdn.com/v4/letter/m/4af34b/32.png) [@Mads0100](https://forum.snapmaker.com/u/Mads0100)\ **Post date:** [July 9, 2023, 3:36pm UTC](https://forum.snapmaker.com/t/front-cover-stl-file-replacement-kit-update-dual-extrusion-module/31701/34 "2023-07-09T15:36:28Z")
Printed my cover. Only using the left nozzle at the moment. This head does print well when it’s just the left nozzle. After I get this print complete I’ll try some tests with both nozzles. Printer survived the move. 1000 miles in a uhaul trailer 😂 ![IMG_0007](https://us1.discourse-cdn.com/flex022/uploads/snapmaker/original/3X/7/4/74ad807f24a45771c006ed8dfadbaccb2cc8a818.jpeg) ![IMG_0009](https://us1.discourse-cdn.com/flex022/uploads/snapmaker/original/3X/0/d/0d57e330c0d216739c9dbd0e53e63f6f4d4f46d6.jpeg) ---
**Author:** ![Jade](https://sea2.discourse-cdn.com/flex022/user_avatar/forum.snapmaker.com/jade/32/30672_2.png) [@Jade](https://forum.snapmaker.com/u/Jade)\ **Post date:** [July 10, 2023, 10:46am UTC](https://forum.snapmaker.com/t/front-cover-stl-file-replacement-kit-update-dual-extrusion-module/31701/35 "2023-07-10T10:46:07Z")
We will send emails to all Dual Extrusion Module owners in mid-August. So you don’t need to create a ticket for this request. If you have other support request, you can contact our support team anytime. 🙂 ---
**Author:** ![Jerry010101](https://avatars.discourse-cdn.com/v4/letter/j/47e85d/32.png) [@Jerry010101](https://forum.snapmaker.com/u/Jerry010101)\ **Post date:** [July 12, 2023, 10:24pm UTC](https://forum.snapmaker.com/t/front-cover-stl-file-replacement-kit-update-dual-extrusion-module/31701/36 "2023-07-12T22:24:51Z")
Thank you for clarifying this. ---
**Author:** ![WELewis](https://sea2.discourse-cdn.com/flex022/user_avatar/forum.snapmaker.com/welewis/32/23890_2.png) [@WELewis](https://forum.snapmaker.com/u/WELewis)\ **Post date:** [July 13, 2023, 7:48pm UTC](https://forum.snapmaker.com/t/front-cover-stl-file-replacement-kit-update-dual-extrusion-module/31701/37 "2023-07-13T19:48:17Z")
Got my email this morning for a mid-late August delivery timeframe, thank you for keeping us all updated, I appreciate how quickly your all noticing and engineering solutions with us, I understand the complexities globally. ---
**Author:** ![nsclemmer](https://sea2.discourse-cdn.com/flex022/user_avatar/forum.snapmaker.com/nsclemmer/32/17843_2.png) [@nsclemmer](https://forum.snapmaker.com/u/nsclemmer)\ **Post date:** [July 13, 2023, 7:57pm UTC](https://forum.snapmaker.com/t/front-cover-stl-file-replacement-kit-update-dual-extrusion-module/31701/38 "2023-07-13T19:57:02Z")
@Jade I just received the email regarding the replacement parts. I did notice that it said 1 replacement per user, and I have the dual extruder on Artisan and my A250T. Is there a way to get 2 kits if someone like myself has multiple dual extruders? ---
**Author:** ![Karol](https://avatars.discourse-cdn.com/v4/letter/k/977dab/32.png) [@Karol](https://forum.snapmaker.com/u/Karol)\ **Post date:** [July 14, 2023, 9:33pm UTC](https://forum.snapmaker.com/t/front-cover-stl-file-replacement-kit-update-dual-extrusion-module/31701/39 "2023-07-14T21:33:32Z")
Hello Jade, Thank you for the information. I heard from other dual extruder owner that they received an Email with a Survey to request the replacement kit. ![Screenshot_20230714_232908](https://us1.discourse-cdn.com/flex022/uploads/snapmaker/original/3X/f/3/f3482ace0e7cbdffb4017d5e3b0b8b964362b433.jpeg) I did not receive any Email notifications regarding this survey. **Please let me know which steps I have to do to request also the replacement kit coupon.** Thank you for your support. Best regards Karol ---
**Author:** ![Jade](https://sea2.discourse-cdn.com/flex022/user_avatar/forum.snapmaker.com/jade/32/30672_2.png) [@Jade](https://forum.snapmaker.com/u/Jade)\ **Post date:** [July 19, 2023, 10:23am UTC](https://forum.snapmaker.com/t/front-cover-stl-file-replacement-kit-update-dual-extrusion-module/31701/40 "2023-07-19T10:23:26Z")
Sure. If you have multiple Dual Extrusion Modules, you can contact our service team when it’s available on our online store. Please stay tuned for our next email notification! [info@snapmaker.com](mailto:info@snapmaker.com) [Previous page](https://forum.snapmaker.com/t/front-cover-stl-file-replacement-kit-update-dual-extrusion-module/31701.md?page=1) [Next page](https://forum.snapmaker.com/t/front-cover-stl-file-replacement-kit-update-dual-extrusion-module/31701.md?page=3)