Firmware update time?

Downloaded firmware to computer.
Unzipped file and loaded bin file to usb stick.
Turned off printer and installed USB stick.
Turned power back on and screen showed update reccognized.
But now screen shows what you see in the picture.
It’s been that way for awhile.
Normal?

No. Occasionally the updates hang up. If it takes longer than 10 minutes it’s usually frozen.
I know they always warn not to turn off during a firmware update, but it’s not like there’s another option. I usually let it go 30 minutes just to make sure, but I’ve never had it unfreeze.
Turn off and try again.

-S

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