# Firmware update help

**URL:** <https://forum.snapmaker.com/t/firmware-update-help/38142>\
**Category:** Snapmaker 2.0 (3-in-1)\
**Created:** [November 15, 2024, 12:10am UTC](https://forum.snapmaker.com/t/firmware-update-help/38142 "2024-11-15T00:10:22Z")\
**Posts on this page:** 1\
**Showing post:** 13

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**Author:** ![xchrisd](https://sea2.discourse-cdn.com/flex022/user_avatar/forum.snapmaker.com/xchrisd/32/1503_2.png) [@xchrisd](https://forum.snapmaker.com/u/xchrisd)\
**Post date:** [November 16, 2024, 8:40pm UTC](https://forum.snapmaker.com/t/firmware-update-help/38142/13 "2024-11-16T20:40:10Z")

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These cut of 1mm at the connector would be the next suggestion to try 😉  
There were also bad solder points which could cause the same issue.

> [@Spare parts and broken parts](https://forum.snapmaker.com/t/spare-parts-and-broken-parts/18766/6):
>
> I am sorry for the problem you ran into. It seems that the brass wires are broken. After consulting our engineer, users are not able to repair it without the specialized tools. Contact [support@snapmaker.com](mailto:support@snapmaker.com) and buy a new one for the replacement.

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