# Firmware problems **URL:** \ **Category:** J1/J1s IDEX\ **Created:** [October 7, 2024, 3:42am UTC](https://forum.snapmaker.com/t/firmware-problems/37865 "2024-10-07T03:42:42Z")\ **Posts on this page:** 11\ **Page:** 1
**Author:** ![ZT\_1234](https://avatars.discourse-cdn.com/v4/letter/z/6f9a4e/32.png) [@ZT\_1234](https://forum.snapmaker.com/u/ZT_1234)\ **Post date:** [October 7, 2024, 3:42am UTC](https://forum.snapmaker.com/t/firmware-problems/37865/1 "2024-10-07T03:42:42Z")
I just ran a print and it was flawless, but now when I try to start a new print, the UI Is responsive, but it stays at 0% and doesn’t start heating or printing ![Screenshot_20241006-234006](https://us1.discourse-cdn.com/flex022/uploads/snapmaker/original/3X/d/8/d88c1b57b73b4c88075b9b4ba27b6231086851f8.jpeg) inting When I stop the print, it gets stuck on this screen: ![Screenshot_20241006-234123](https://us1.discourse-cdn.com/flex022/uploads/snapmaker/original/3X/a/b/abb39ecef7b8aae6ae027181b080b95bb7c96c6a.jpeg) And I can’t get out of it unless I hard reset the device ---
**Author:** ![Boxkite](https://avatars.discourse-cdn.com/v4/letter/b/df705f/32.png) [@Boxkite](https://forum.snapmaker.com/u/Boxkite)\ **Post date:** [October 7, 2024, 9:31am UTC](https://forum.snapmaker.com/t/firmware-problems/37865/2 "2024-10-07T09:31:17Z")
Please say you have switched it off and on again… ---
**Author:** ![ZT\_1234](https://avatars.discourse-cdn.com/v4/letter/z/6f9a4e/32.png) [@ZT\_1234](https://forum.snapmaker.com/u/ZT_1234)\ **Post date:** [October 7, 2024, 10:56am UTC](https://forum.snapmaker.com/t/firmware-problems/37865/3 "2024-10-07T10:56:02Z")
Several times, this happens every time I start a print ---
**Author:** ![Rooster](https://avatars.discourse-cdn.com/v4/letter/r/71c47a/32.png) [@Rooster](https://forum.snapmaker.com/u/Rooster)\ **Post date:** [October 7, 2024, 3:03pm UTC](https://forum.snapmaker.com/t/firmware-problems/37865/4 "2024-10-07T15:03:32Z")
I had the same issue quite awhile back. Unplugging the machine seemed to solve it. ---
**Author:** ![xchrisd](https://sea2.discourse-cdn.com/flex022/user_avatar/forum.snapmaker.com/xchrisd/32/1503_2.png) [@xchrisd](https://forum.snapmaker.com/u/xchrisd)\ **Post date:** [October 7, 2024, 6:22pm UTC](https://forum.snapmaker.com/t/firmware-problems/37865/5 "2024-10-07T18:22:06Z")
Maybe your gcode is corrupted. What slicer do you use? Did you try different gcodes, maybe from a different slicer? ---
**Author:** ![ZT\_1234](https://avatars.discourse-cdn.com/v4/letter/z/6f9a4e/32.png) [@ZT\_1234](https://forum.snapmaker.com/u/ZT_1234)\ **Post date:** [October 7, 2024, 6:56pm UTC](https://forum.snapmaker.com/t/firmware-problems/37865/6 "2024-10-07T18:56:44Z")
Prusaslicer ---
**Author:** ![Zoe](https://sea2.discourse-cdn.com/flex022/user_avatar/forum.snapmaker.com/zoe/32/26962_2.png) [@Zoe](https://forum.snapmaker.com/u/Zoe)\ **Post date:** [October 8, 2024, 4:17am UTC](https://forum.snapmaker.com/t/firmware-problems/37865/7 "2024-10-08T04:17:01Z")
Have you reach out to Support? Feel free to submit a ticket here: [https://snapmaker.formcrafts.com/support-ticket](https://snapmaker.formcrafts.com/support-ticket) ---
**Author:** ![xchrisd](https://sea2.discourse-cdn.com/flex022/user_avatar/forum.snapmaker.com/xchrisd/32/1503_2.png) [@xchrisd](https://forum.snapmaker.com/u/xchrisd)\ **Post date:** [October 8, 2024, 5:49pm UTC](https://forum.snapmaker.com/t/firmware-problems/37865/8 "2024-10-08T17:49:48Z")
If it’s any time you start a gcode, maybe share your gcode file and your start gcode? Vice versa, if you generate a simple model gcode in Luban you should be able to print without starting problems. ---
**Author:** ![ZT\_1234](https://avatars.discourse-cdn.com/v4/letter/z/6f9a4e/32.png) [@ZT\_1234](https://forum.snapmaker.com/u/ZT_1234)\ **Post date:** [October 8, 2024, 6:16pm UTC](https://forum.snapmaker.com/t/firmware-problems/37865/9 "2024-10-08T18:16:25Z")
It’s not gcode related, it does it even if I use the presliced shark ---
**Author:** ![xchrisd](https://sea2.discourse-cdn.com/flex022/user_avatar/forum.snapmaker.com/xchrisd/32/1503_2.png) [@xchrisd](https://forum.snapmaker.com/u/xchrisd)\ **Post date:** [October 8, 2024, 6:31pm UTC](https://forum.snapmaker.com/t/firmware-problems/37865/10 "2024-10-08T18:31:17Z")
In this case contacting support is the way to go… ---
**Author:** ![ZT\_1234](https://avatars.discourse-cdn.com/v4/letter/z/6f9a4e/32.png) [@ZT\_1234](https://forum.snapmaker.com/u/ZT_1234)\ **Post date:** [October 8, 2024, 7:04pm UTC](https://forum.snapmaker.com/t/firmware-problems/37865/11 "2024-10-08T19:04:49Z")
already did