# Filament motor not rotating (but not physically broken)

**URL:** <https://forum.snapmaker.com/t/filament-motor-not-rotating-but-not-physically-broken/32386>\
**Category:** Snapmaker 2.0 (3-in-1)\
**Created:** [August 2, 2023, 11:51am UTC](https://forum.snapmaker.com/t/filament-motor-not-rotating-but-not-physically-broken/32386 "2023-08-02T11:51:16Z")\
**Posts on this page:** 1\
**Showing post:** 7

<div class="post-metadata">

**Author:** ![xchrisd](https://sea2.discourse-cdn.com/flex022/user_avatar/forum.snapmaker.com/xchrisd/32/1503_2.png) [@xchrisd](https://forum.snapmaker.com/u/xchrisd)\
**Post date:** [August 3, 2023, 4:08pm UTC](https://forum.snapmaker.com/t/filament-motor-not-rotating-but-not-physically-broken/32386/7 "2023-08-03T16:08:16Z")

</div>

I guess support ticket or a new controller is needed.  
Maybe this helps you at further testing:

> [@Any idea what causes this extreme layer shifting?](https://forum.snapmaker.com/t/any-idea-what-causes-this-extreme-layer-shifting/18529/38):
>
> Sorry for the problem. I have tested the beta firmware with the USB stick. Users cannot update the firmware successfully and the add-on port does not work. As for the controller pack of the firmware, users need to upgrade it with the computer and the USB cable. Download the attached files. Install program “update\_V1.2.exe” [addon1-for-x-20210513.bin](https://drive.google.com/file/d/1ymc9OhDeMNNIsR14M3qqDl6TdAVu3JIn/view?usp=sharing)[update\_V1.2.exe](https://drive.google.com/file/d/1K_0cJAcLd6ZGvbd-2I8VnQYw6iCjBLxO/view?usp=sharing) Open the serial port by clicking the “open” button Click “Start Update” and choose the right file The controller will update …

---

_[View the full topic](https://forum.snapmaker.com/t/filament-motor-not-rotating-but-not-physically-broken/32386)._