# Enclosure Door won't sense it's Closed **URL:** \ **Category:** Artisan (3-in-1)\ **Created:** [February 6, 2024, 10:39pm UTC](https://forum.snapmaker.com/t/enclosure-door-wont-sense-its-closed/34828 "2024-02-06T22:39:19Z")\ **Posts on this page:** 15\ **Page:** 1
**Author:** ![Lew](https://avatars.discourse-cdn.com/v4/letter/l/8e7dd6/32.png) [@Lew](https://forum.snapmaker.com/u/Lew)\ **Post date:** [February 6, 2024, 10:39pm UTC](https://forum.snapmaker.com/t/enclosure-door-wont-sense-its-closed/34828/1 "2024-02-06T22:39:19Z")
Setting up to laser engraving. I get to the calibration step where it wants to turn on the laser. When I enter the Laser password, it starts to move then complains the enclosure door is open. I tried reversing the sensor plug with no difference. Then I power down the controller, but on power up it goes back to the calibration step. Again it complains the door is open. The controller won’t exit that step so every time the controller is powered up, it again gets stuck on that step. ---
**Author:** ![xchrisd](https://sea2.discourse-cdn.com/flex022/user_avatar/forum.snapmaker.com/xchrisd/32/1503_2.png) [@xchrisd](https://forum.snapmaker.com/u/xchrisd)\ **Post date:** [February 8, 2024, 7:18pm UTC](https://forum.snapmaker.com/t/enclosure-door-wont-sense-its-closed/34828/2 "2024-02-08T19:18:38Z")
Maybe this helps: > [@Frustration on enclosure door safety and support](https://forum.snapmaker.com/t/frustration-on-enclosure-door-safety-and-support/34223/5): > > Maybe your connectors of the enclosure controller are not OK or correctly seated? [[Artisan Enclosure Assembly] ](https://www.youtube.com/watch?v=HegkeWnpvhw) Hope you share your solution. ---
**Author:** ![Lew](https://avatars.discourse-cdn.com/v4/letter/l/8e7dd6/32.png) [@Lew](https://forum.snapmaker.com/u/Lew)\ **Post date:** [February 8, 2024, 10:46pm UTC](https://forum.snapmaker.com/t/enclosure-door-wont-sense-its-closed/34828/3 "2024-02-08T22:46:18Z")
I have checked and double checked the connectors. I have also checked the voltages at the connectors. They measured correct voltages both with the door open and closed, so it would seem the problem lies within the firmware. ---
**Author:** ![xchrisd](https://sea2.discourse-cdn.com/flex022/user_avatar/forum.snapmaker.com/xchrisd/32/1503_2.png) [@xchrisd](https://forum.snapmaker.com/u/xchrisd)\ **Post date:** [February 9, 2024, 5:10am UTC](https://forum.snapmaker.com/t/enclosure-door-wont-sense-its-closed/34828/4 "2024-02-09T05:10:23Z")
In this case you need to open a ticket or email [support@Snapmaker.com](mailto:support@Snapmaker.com) [https://snapmaker.formcrafts.com/support-ticket](https://snapmaker.formcrafts.com/support-ticket) Please let us know your solution. ---
**Author:** ![Lew](https://avatars.discourse-cdn.com/v4/letter/l/8e7dd6/32.png) [@Lew](https://forum.snapmaker.com/u/Lew)\ **Post date:** [February 9, 2024, 2:23pm UTC](https://forum.snapmaker.com/t/enclosure-door-wont-sense-its-closed/34828/5 "2024-02-09T14:23:31Z")
I have an open ticket, but it hasn’t been answered yet. ---
**Author:** ![Lew](https://avatars.discourse-cdn.com/v4/letter/l/8e7dd6/32.png) [@Lew](https://forum.snapmaker.com/u/Lew)\ **Post date:** [February 29, 2024, 9:22pm UTC](https://forum.snapmaker.com/t/enclosure-door-wont-sense-its-closed/34828/6 "2024-02-29T21:22:08Z")
I have now received a replacement door Hall sensor which I have installed with absolutely no change in the results. The laser function STILL complains the door is open so refuses to get beyond the camera calibration step. Is there NO WAY to either get the door sensor working or to disable the door sensor during laser engraving? Maybe is there some diagnostic routine to find the problem? I spent $3000 only to get 2/3 of the functionality? Lets get some serious attention to this problem! ---
**Author:** ![xchrisd](https://sea2.discourse-cdn.com/flex022/user_avatar/forum.snapmaker.com/xchrisd/32/1503_2.png) [@xchrisd](https://forum.snapmaker.com/u/xchrisd)\ **Post date:** [March 5, 2024, 7:57pm UTC](https://forum.snapmaker.com/t/enclosure-door-wont-sense-its-closed/34828/7 "2024-03-05T19:57:32Z")
Unfortunately Support has to guide you. Please share the solution which worked for you. Maybe this helps you further: > **[Turning on/off Door Detection of the Artisan & 2.0 Enclosure](https://wiki.snapmaker.com/en/general/manual/turn_on_door_detection_of_artisan&2_enclosure)** > > Door detection allows the machine to pause on-going tasks when the Enclosure door is detected as open, minimizing safety hazards that could potentially harm the user. ---
**Author:** ![spucky](https://sea2.discourse-cdn.com/flex022/user_avatar/forum.snapmaker.com/spucky/32/25910_2.png) [@spucky](https://forum.snapmaker.com/u/spucky)\ **Post date:** [March 6, 2024, 5:41am UTC](https://forum.snapmaker.com/t/enclosure-door-wont-sense-its-closed/34828/8 "2024-03-06T05:41:06Z")
I have finished assembling the enclosure yesterday of my new Artisan. Do you hear hear the notification coming from the controller when opening or closing the door together with the message on the controller display? ---
**Author:** ![Lew](https://avatars.discourse-cdn.com/v4/letter/l/8e7dd6/32.png) [@Lew](https://forum.snapmaker.com/u/Lew)\ **Post date:** [March 9, 2024, 12:45am UTC](https://forum.snapmaker.com/t/enclosure-door-wont-sense-its-closed/34828/9 "2024-03-09T00:45:02Z")
No. That is of no help as the firmware will not allow disarming of the door sensor when using the laser. ---
**Author:** ![Lew](https://avatars.discourse-cdn.com/v4/letter/l/8e7dd6/32.png) [@Lew](https://forum.snapmaker.com/u/Lew)\ **Post date:** [March 9, 2024, 12:47am UTC](https://forum.snapmaker.com/t/enclosure-door-wont-sense-its-closed/34828/10 "2024-03-09T00:47:48Z")
No, there is no verbal or audio notification other than the notice that the enclosure door is open. ---
**Author:** ![spucky](https://sea2.discourse-cdn.com/flex022/user_avatar/forum.snapmaker.com/spucky/32/25910_2.png) [@spucky](https://forum.snapmaker.com/u/spucky)\ **Post date:** [March 9, 2024, 3:56am UTC](https://forum.snapmaker.com/t/enclosure-door-wont-sense-its-closed/34828/11 "2024-03-09T03:56:04Z")
Strange. My device always “pings” when door is opened/closed like a microwave oven when it is finished. But noticed yesterday that it does not do it while laser module is in place. I assume because door closing is mandatory and not optional like printing or CNC ---
**Author:** ![Lew](https://avatars.discourse-cdn.com/v4/letter/l/8e7dd6/32.png) [@Lew](https://forum.snapmaker.com/u/Lew)\ **Post date:** [March 10, 2024, 1:32am UTC](https://forum.snapmaker.com/t/enclosure-door-wont-sense-its-closed/34828/12 "2024-03-10T01:32:04Z")
Mine won’t alert me regardless of the module installed. Cables have been checked, voltages at Hall sensor appear correct, and Hall sensor replaced. No change. Laser still won’t proceed beyond the camera calibration. Lew ---
**Author:** ![ftoons](https://avatars.discourse-cdn.com/v4/letter/f/6de8d8/32.png) [@ftoons](https://forum.snapmaker.com/u/ftoons)\ **Post date:** [March 10, 2024, 3:59am UTC](https://forum.snapmaker.com/t/enclosure-door-wont-sense-its-closed/34828/13 "2024-03-10T03:59:22Z")
Is there a setup option in the machine software to turn off door status check? I vague remember that… Perhaps that is turned off. . ---
**Author:** ![spucky](https://sea2.discourse-cdn.com/flex022/user_avatar/forum.snapmaker.com/spucky/32/25910_2.png) [@spucky](https://forum.snapmaker.com/u/spucky)\ **Post date:** [March 10, 2024, 5:27am UTC](https://forum.snapmaker.com/t/enclosure-door-wont-sense-its-closed/34828/14 "2024-03-10T05:27:41Z")
For sure there is an option to check the door. It can be turned off and on for printing and CNC. But the switch for Laser cannot be changed. it is always enabled. ---
**Author:** ![Lew](https://avatars.discourse-cdn.com/v4/letter/l/8e7dd6/32.png) [@Lew](https://forum.snapmaker.com/u/Lew)\ **Post date:** [March 10, 2024, 6:31pm UTC](https://forum.snapmaker.com/t/enclosure-door-wont-sense-its-closed/34828/15 "2024-03-10T18:31:54Z")
I just found that when the factory installed the door sensor cable and the LEDs between columns 2 and 3, the door sensor cable had been pinched and cut. Only by checking and double checking the voltages at each end of the cable did I find the problem. I may be able to repair the cable, but need to figure out how to remove the LED strip so I can access the cable.