# Enclosure Detection Help **URL:** \ **Category:** Snapmaker 2.0 (3-in-1)\ **Created:** [January 5, 2021, 2:29pm UTC](https://forum.snapmaker.com/t/enclosure-detection-help/13972 "2021-01-05T14:29:41Z")\ **Posts on this page:** 12\ **Page:** 1
**Author:** ![dylan1](https://avatars.discourse-cdn.com/v4/letter/d/898d66/32.png) [@dylan1](https://forum.snapmaker.com/u/dylan1)\ **Post date:** [January 5, 2021, 2:29pm UTC](https://forum.snapmaker.com/t/enclosure-detection-help/13972/1 "2021-01-05T14:29:41Z")
Hello, I built a a250 snapmaker a while ago and it works great. I finally build the enclosure for it and connected it but it did not register on the console. Snapmaker support is not being very helpful so I thought i would check here. Here is what i have already done: Updated firmware Used the second port on the enclosure hub Checked the wire with a multimeter Unplugged the other wires on the enclosure hub but the main one. Pleas note that a light on the door detection does turn on when it is plugged it. I would love any help or suggestions. ---
**Author:** ![stefix](https://sea2.discourse-cdn.com/flex022/user_avatar/forum.snapmaker.com/stefix/32/8616_2.png) [@stefix](https://forum.snapmaker.com/u/stefix)\ **Post date:** [January 5, 2021, 2:35pm UTC](https://forum.snapmaker.com/t/enclosure-detection-help/13972/2 "2021-01-05T14:35:39Z")
Hi dylan1 Do you plugin the connector while the machine is turned on? Witch firmware do you run? What light on doordetection you mean? ---
**Author:** ![dylan1](https://avatars.discourse-cdn.com/v4/letter/d/898d66/32.png) [@dylan1](https://forum.snapmaker.com/u/dylan1)\ **Post date:** [January 5, 2021, 2:39pm UTC](https://forum.snapmaker.com/t/enclosure-detection-help/13972/3 "2021-01-05T14:39:22Z")
verses while it is on? I think one time before i saw the warning i unplugged it while the machine was on. If i did do that mistake, the enclosure was still not detected before then. when i looked down at the door magnet thing i saw a light when it was plugged in, on the inside. And I run the latest ---
**Author:** ![brent113](https://sea2.discourse-cdn.com/flex022/user_avatar/forum.snapmaker.com/brent113/32/11114_2.png) [@brent113](https://forum.snapmaker.com/u/brent113)\ **Post date:** [January 5, 2021, 3:23pm UTC](https://forum.snapmaker.com/t/enclosure-detection-help/13972/4 "2021-01-05T15:23:42Z")
If you already updated to a later firmware after they added the enclosure then something it wrong and you’ll probably need to export logs from the touchscreen. Also it can be helpful to reboot the controller while connected via serial - M1999 will do that from the terminal - you’ll get a bunch of text, can copy that into a text file and post that too. ---
**Author:** ![dylan1](https://avatars.discourse-cdn.com/v4/letter/d/898d66/32.png) [@dylan1](https://forum.snapmaker.com/u/dylan1)\ **Post date:** [January 5, 2021, 3:38pm UTC](https://forum.snapmaker.com/t/enclosure-detection-help/13972/5 "2021-01-05T15:38:33Z")
I think i tried to reboot the controller but maybe i did it wrong. I dont remeber anything happening. How do i export the logs? ---
**Author:** ![brent113](https://sea2.discourse-cdn.com/flex022/user_avatar/forum.snapmaker.com/brent113/32/11114_2.png) [@brent113](https://forum.snapmaker.com/u/brent113)\ **Post date:** [January 5, 2021, 3:40pm UTC](https://forum.snapmaker.com/t/enclosure-detection-help/13972/6 "2021-01-05T15:40:03Z")
USB drive, somewhere in the touchscreen settings ---
**Author:** ![dylan1](https://avatars.discourse-cdn.com/v4/letter/d/898d66/32.png) [@dylan1](https://forum.snapmaker.com/u/dylan1)\ **Post date:** [January 5, 2021, 3:44pm UTC](https://forum.snapmaker.com/t/enclosure-detection-help/13972/7 "2021-01-05T15:44:02Z")
I am not sure if this means anything but right before the final screen opens on the screen a blank window pops up and then closes. I dont remember this happening before it was attached to the enclosure. Also when i put M1999 into the command box it just says ok. Do i have to put a colon after? ---
**Author:** ![brent113](https://sea2.discourse-cdn.com/flex022/user_avatar/forum.snapmaker.com/brent113/32/11114_2.png) [@brent113](https://forum.snapmaker.com/u/brent113)\ **Post date:** [January 5, 2021, 3:47pm UTC](https://forum.snapmaker.com/t/enclosure-detection-help/13972/8 "2021-01-05T15:47:09Z")
No colon. USB and not wifi right? Case sensitive too windows popping up doesn’t sound familiar ---
**Author:** ![dylan1](https://avatars.discourse-cdn.com/v4/letter/d/898d66/32.png) [@dylan1](https://forum.snapmaker.com/u/dylan1)\ **Post date:** [January 5, 2021, 3:47pm UTC](https://forum.snapmaker.com/t/enclosure-detection-help/13972/9 "2021-01-05T15:47:55Z")
I am using wifi, should i switch to usb? ---
**Author:** ![brent113](https://sea2.discourse-cdn.com/flex022/user_avatar/forum.snapmaker.com/brent113/32/11114_2.png) [@brent113](https://forum.snapmaker.com/u/brent113)\ **Post date:** [January 5, 2021, 3:48pm UTC](https://forum.snapmaker.com/t/enclosure-detection-help/13972/10 "2021-01-05T15:48:29Z")
Yes, that’s why above I said “while connected to serial” You don’t get responses over wifi. ---
**Author:** ![MooseJuice](https://sea2.discourse-cdn.com/flex022/user_avatar/forum.snapmaker.com/moosejuice/32/10684_2.png) [@MooseJuice](https://forum.snapmaker.com/u/MooseJuice)\ **Post date:** [January 5, 2021, 6:00pm UTC](https://forum.snapmaker.com/t/enclosure-detection-help/13972/11 "2021-01-05T18:00:58Z")
Because Luban is a filthy liar and pretends like it is talking back to you but it is not. ---
**Author:** ![dylan1](https://avatars.discourse-cdn.com/v4/letter/d/898d66/32.png) [@dylan1](https://forum.snapmaker.com/u/dylan1)\ **Post date:** [March 16, 2021, 1:04am UTC](https://forum.snapmaker.com/t/enclosure-detection-help/13972/12 "2021-03-16T01:04:21Z")
This has been solved. It was a hardware issue. They sent a new one and its all fixed