# Door Detection Faulty
**URL:** https://forum.snapmaker.com/t/door-detection-faulty/8269
**Category:** Snapmaker 2.0 (3-in-1)
**Created:** [August 11, 2020, 4:10pm UTC](https://forum.snapmaker.com/t/door-detection-faulty/8269 "2020-08-11T16:10:15Z")
**Posts on this page:** 20
**Page:** 1
### Author:  [@jonricksparta](https://forum.snapmaker.com/u/jonricksparta)
#### Post date: [August 11, 2020, 4:10pm UTC](https://forum.snapmaker.com/t/door-detection-faulty/8269/1 "2020-08-11T16:10:15Z")
Have hunted the forum for anyone else with the same issue…any advice…
have just received and build a350 and encloser, and updated firmware…
have only used the laser at the moment, and annoyingly if the door deteciotn is set to on in either the handset settings or the luban software it senses that the doors are open, when in fact they are not, and it does not alter when the doors are open…any help? from any one?
jason
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### Author:  [@xchrisd](https://forum.snapmaker.com/u/xchrisd)
#### Post date: [August 11, 2020, 10:23pm UTC](https://forum.snapmaker.com/t/door-detection-faulty/8269/2 "2020-08-11T22:23:23Z")
Check the cable connection!
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### Author:  [@jonricksparta](https://forum.snapmaker.com/u/jonricksparta)
#### Post date: [August 12, 2020, 9:14pm UTC](https://forum.snapmaker.com/t/door-detection-faulty/8269/3 "2020-08-12T21:14:45Z")
Cable seems fine…however did notice that the 2 small magnets stuck with black sticky tape on the front door were stuck together…have separated them and put them in the frame where I think they should be…anyone send me a photo of both pairs of little magnets in relation to the halls sensor…regards
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### Author:  [@JKC20](https://forum.snapmaker.com/u/JKC20)
#### Post date: [August 13, 2020, 3:04am UTC](https://forum.snapmaker.com/t/door-detection-faulty/8269/5 "2020-08-13T03:04:11Z")
Door Detection is set to on means that the feature is turned on. It shouldn’t activate the feature. I will forward this to @Edwin.
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### Author:  [@xchrisd](https://forum.snapmaker.com/u/xchrisd)
#### Post date: [August 13, 2020, 8:06am UTC](https://forum.snapmaker.com/t/door-detection-faulty/8269/6 "2020-08-13T08:06:44Z")
Here is a picture of the door magnets, I am not sure what picture did you request?
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### Author:  [@dewannes](https://forum.snapmaker.com/u/dewannes)
#### Post date: [August 14, 2020, 6:15pm UTC](https://forum.snapmaker.com/t/door-detection-faulty/8269/7 "2020-08-14T18:15:59Z")
Hello Jonricksparta,
I have the same problem.
you’ve already found the problem?
Gr
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### Author:  [@jonricksparta](https://forum.snapmaker.com/u/jonricksparta)
#### Post date: [August 14, 2020, 8:15pm UTC](https://forum.snapmaker.com/t/door-detection-faulty/8269/8 "2020-08-14T20:15:00Z")
I have solved the problem…I took apart the mag sensor array on the vertical strut between the two doors. And noted the location of the hall sensors…marked the outside of the array with small dots of tipex and rebuilt …then aligned the two lose external magnets to the tipex dots…and viola success. Jason
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### Author:  [@jonricksparta](https://forum.snapmaker.com/u/jonricksparta)
#### Post date: [August 14, 2020, 8:16pm UTC](https://forum.snapmaker.com/t/door-detection-faulty/8269/9 "2020-08-14T20:16:26Z")
Cheers for the picture…it just confirms my findings…I am interested to know what and why you put the matting under the enclosure? Does it help in anyway…jason
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### Author:  [@xchrisd](https://forum.snapmaker.com/u/xchrisd)
#### Post date: [August 14, 2020, 8:30pm UTC](https://forum.snapmaker.com/t/door-detection-faulty/8269/10 "2020-08-14T20:30:18Z")
The mat, I thought about less vibrating noise from the machine.
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### Author:  [@jonricksparta](https://forum.snapmaker.com/u/jonricksparta)
#### Post date: [August 14, 2020, 9:37pm UTC](https://forum.snapmaker.com/t/door-detection-faulty/8269/11 "2020-08-14T21:37:26Z")
Does it work…ie less vibration noise?
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### Author:  [@xchrisd](https://forum.snapmaker.com/u/xchrisd)
#### Post date: [August 15, 2020, 11:05am UTC](https://forum.snapmaker.com/t/door-detection-faulty/8269/12 "2020-08-15T11:05:59Z")
I think so but never have tried without it…
I took it from packaging of the enclosure.
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### Author:  [@jonricksparta](https://forum.snapmaker.com/u/jonricksparta)
#### Post date: [August 15, 2020, 3:15pm UTC](https://forum.snapmaker.com/t/door-detection-faulty/8269/13 "2020-08-15T15:15:45Z")
Sounds like a good idea. J
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### Author:  [@ml1140](https://forum.snapmaker.com/u/ml1140)
#### Post date: [August 15, 2020, 9:27pm UTC](https://forum.snapmaker.com/t/door-detection-faulty/8269/14 "2020-08-15T21:27:08Z")
I have the same problem, thank you for the advice to open the door sensor and arrange everything again. I toodiscovered moved magnets, so fingers crossed that I can resolve the issue too
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### Author:  [@jonricksparta](https://forum.snapmaker.com/u/jonricksparta)
#### Post date: [August 16, 2020, 5:57am UTC](https://forum.snapmaker.com/t/door-detection-faulty/8269/15 "2020-08-16T05:57:19Z")
Make sure you take beam out of enclosure first and take apart sensor block horizontally small plastic lugs/spacers in side. Dont lose. J
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### Author:  [@Tczerny](https://forum.snapmaker.com/u/Tczerny)
#### Post date: [October 9, 2020, 3:59pm UTC](https://forum.snapmaker.com/t/door-detection-faulty/8269/16 "2020-10-09T15:59:37Z")
just to make sure… are these the magnet position where the sensors are located?
on my A350 the magnets were falling down so i need to reposition them.
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### Author:  [@jonricksparta](https://forum.snapmaker.com/u/jonricksparta)
#### Post date: [October 9, 2020, 7:29pm UTC](https://forum.snapmaker.com/t/door-detection-faulty/8269/17 "2020-10-09T19:29:44Z")
They are …but a little offset…I undid the sensor. And marked where the respective mag sensors (reed switches) were…be careful if you do the same as the plastic spacers are very small…and you need them to protect the circuit board.
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### Author:  [@jonricksparta](https://forum.snapmaker.com/u/jonricksparta)
#### Post date: [October 9, 2020, 7:30pm UTC](https://forum.snapmaker.com/t/door-detection-faulty/8269/18 "2020-10-09T19:30:20Z")
Duck tape seems to work and can colour coordinate too😀
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### Author:  [@xchrisd](https://forum.snapmaker.com/u/xchrisd)
#### Post date: [October 9, 2020, 8:07pm UTC](https://forum.snapmaker.com/t/door-detection-faulty/8269/19 "2020-10-09T20:07:17Z")
The door switch is the black box on the frame, visible from inside, yes the picture shows my door and the switches are working.
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### Author:  [@DougJoseph](https://forum.snapmaker.com/u/DougJoseph)
#### Post date: [December 30, 2020, 8:07am UTC](https://forum.snapmaker.com/t/door-detection-faulty/8269/20 "2020-12-30T08:07:56Z")
> [@jonricksparta](#):
>
> I have solved the problem…I took apart the mag sensor array on the vertical strut between the two doors. And noted the location of the hall sensors…marked the outside of the array with small dots of tipex and rebuilt …then aligned the two lose external magnets to the tipex dots…and viola success. Jason
I’m facing the same issue. Quick question:
It seems there were two “mag sensors” on each side of the little circuit board inside the door frame.
Did you align one magnet vertically “between” the two sensors on each side? Total of two magnets?
Or did you align one magnet vertically “on” the top sensor on one side and another “on” the bottom sensor on the other side? Total of two magnets?
Or did you align one magnet vertically “on” both the top and bottom sensors on each side? Total of four magnets?
I tried the first option (above) and got no success.
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### Author:  [@DougJoseph](https://forum.snapmaker.com/u/DougJoseph)
#### Post date: [December 30, 2020, 8:18am UTC](https://forum.snapmaker.com/t/door-detection-faulty/8269/21 "2020-12-30T08:18:06Z")
> [@xchrisd](#):
>
> Here is a picture of the door magnets, I am not sure what picture did you request?
Thank you!
This door sensor problem was preventing me from getting auto calibration!
I solved it by matching my door magnets to the image you supplied here, of how the magnets in the doors should be arranged!
Success with a cut (without having yet done the auto calibration)!
I’m running the latest versions of Luban and latest firmware.
Of note, even though Luban shows the door sensor feature turned off, the firmware was still demanding the doors closed, as though the feature were turned on!
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