# Desperately need help with my Shipment!

**URL:** https://forum.snapmaker.com/t/desperately-need-help-with-my-shipment/14786
**Category:** Snapmaker 2.0 (3-in-1)
**Created:** [January 22, 2021, 6:22am UTC](https://forum.snapmaker.com/t/desperately-need-help-with-my-shipment/14786 "2021-01-22T06:22:31Z")
**Posts on this page:** 4
**Page:** 1

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### Author: ![matenji](https://sea2.discourse-cdn.com/flex022/user_avatar/forum.snapmaker.com/matenji/32/10212_2.png) [@matenji](https://forum.snapmaker.com/u/matenji)
#### Post date: [January 22, 2021, 6:22am UTC](https://forum.snapmaker.com/t/desperately-need-help-with-my-shipment/14786/1 "2021-01-22T06:22:31Z")

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Hi, I have been emailing customer service who said my Snapmaker packages have been delivered to me. I have attached the screenshots they have sent me, as proof, that I have not received it yet.

EDIT: looking at contacting Fedex today with some instructions that was emailed to me from support. Thanks!

![snapmaker3](https://us1.discourse-cdn.com/flex022/uploads/snapmaker/original/2X/b/bf4db083b8cfd7f1eaf6f3e05f3687058e133b84.jpeg)

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### Author: ![matenji](https://sea2.discourse-cdn.com/flex022/user_avatar/forum.snapmaker.com/matenji/32/10212_2.png) [@matenji](https://forum.snapmaker.com/u/matenji)
#### Post date: [January 22, 2021, 6:23am UTC](https://forum.snapmaker.com/t/desperately-need-help-with-my-shipment/14786/2 "2021-01-22T06:23:09Z")

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![snapmaker4](https://us1.discourse-cdn.com/flex022/uploads/snapmaker/original/2X/a/abf0bbabfbce338e1fccc646b70087fde79d375b.jpeg)

The email response from Snapmaker

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### Author: ![matenji](https://sea2.discourse-cdn.com/flex022/user_avatar/forum.snapmaker.com/matenji/32/10212_2.png) [@matenji](https://forum.snapmaker.com/u/matenji)
#### Post date: [January 22, 2021, 6:31am UTC](https://forum.snapmaker.com/t/desperately-need-help-with-my-shipment/14786/3 "2021-01-22T06:31:05Z")

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More background on our purchase: We didn’t purchase Snapmaker from the Kickstarter campaign; there was an ad on IG and we purchased directly from the Snapmaker website on August, 2020.

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### Author: ![ITmaze](https://sea2.discourse-cdn.com/flex022/user_avatar/forum.snapmaker.com/itmaze/32/6225_2.png) [@ITmaze](https://forum.snapmaker.com/u/ITmaze)
#### Post date: [January 22, 2021, 10:53am UTC](https://forum.snapmaker.com/t/desperately-need-help-with-my-shipment/14786/4 "2021-01-22T10:53:21Z")

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This sounds like a FedEx issue, not a SnapMaker one. I’d start yelling at them - assuming that the order had the correct address information on it.