# Delivery issues **URL:** \ **Category:** Snapmaker 2.0 (3-in-1)\ **Created:** [February 28, 2023, 4:03pm UTC](https://forum.snapmaker.com/t/delivery-issues/29904 "2023-02-28T16:03:12Z")\ **Posts on this page:** 2\ **Page:** 1
**Author:** ![metoo](https://avatars.discourse-cdn.com/v4/letter/m/7feea3/32.png) [@metoo](https://forum.snapmaker.com/u/metoo)\ **Post date:** [February 28, 2023, 4:03pm UTC](https://forum.snapmaker.com/t/delivery-issues/29904/1 "2023-02-28T16:03:12Z")
I am getting alarmed. Two orders NO PRODUCTS DELIVERED!!! Order 1 Sept 27, 2022 On 9-27-2022 I ordered: Snapmaker Dual Extrusion 3D Printing Module × 1 $369.00 Hot End for Dual Extrusion Module × 1 Hardened 0.4mm $54.99 I also ordered a new platform **Order 2: 1-19-2023** but was expected it may take a bit. **A350 improved platform.** Anyone else having issues? ---
**Author:** ![Wyphorn](https://avatars.discourse-cdn.com/v4/letter/w/ebca7d/32.png) [@Wyphorn](https://forum.snapmaker.com/u/Wyphorn)\ **Post date:** [February 28, 2023, 6:15pm UTC](https://forum.snapmaker.com/t/delivery-issues/29904/2 "2023-02-28T18:15:42Z")
The improved platform is sent from China. Can last Up to few weeks to delivery. [https://support.snapmaker.com/hc/en-us/articles/10430772962455-Pre-order-Shipping-FAQ](https://support.snapmaker.com/hc/en-us/articles/10430772962455-Pre-order-Shipping-FAQ) tells that the 27. is Limit of Charge #1 for the dual extruder but maybe through time zone you are in the later charge and that will be shipped these days. Did you already asked [support@snapmaker.com](mailto:support@snapmaker.com)? Never Had problems with snapmaker, neither store nor support buy.