# Can't use my snapmaker 350 2.0 at all **URL:** \ **Category:** Snapmaker 2.0 (3-in-1)\ **Created:** [June 9, 2023, 3:06pm UTC](https://forum.snapmaker.com/t/cant-use-my-snapmaker-350-2-0-at-all/31722 "2023-06-09T15:06:57Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![D16Printer](https://avatars.discourse-cdn.com/v4/letter/d/ebca7d/32.png) [@D16Printer](https://forum.snapmaker.com/u/D16Printer)\ **Post date:** [June 9, 2023, 3:06pm UTC](https://forum.snapmaker.com/t/cant-use-my-snapmaker-350-2-0-at-all/31722/1 "2023-06-09T15:06:57Z")
After all the updates nothing works anymore. $2,500.00 down the drain. Do not buy!! No one will help you and if you try to call you get no one and it also costs $5 a min even if you dont get a hold of someone. PLEASE FIX!!! ---
**Author:** ![Wyphorn](https://avatars.discourse-cdn.com/v4/letter/w/ebca7d/32.png) [@Wyphorn](https://forum.snapmaker.com/u/Wyphorn)\ **Post date:** [June 9, 2023, 4:12pm UTC](https://forum.snapmaker.com/t/cant-use-my-snapmaker-350-2-0-at-all/31722/2 "2023-06-09T16:12:02Z")
That is not very informative. Do you need assistance or conversation or did you just come to complain and never return? ---
**Author:** ![D16Printer](https://avatars.discourse-cdn.com/v4/letter/d/ebca7d/32.png) [@D16Printer](https://forum.snapmaker.com/u/D16Printer)\ **Post date:** [June 9, 2023, 4:21pm UTC](https://forum.snapmaker.com/t/cant-use-my-snapmaker-350-2-0-at-all/31722/3 "2023-06-09T16:21:19Z")
I dont know where to start, nothing works and there is no one to talk to to help. ---
**Author:** ![Wyphorn](https://avatars.discourse-cdn.com/v4/letter/w/ebca7d/32.png) [@Wyphorn](https://forum.snapmaker.com/u/Wyphorn)\ **Post date:** [June 9, 2023, 4:27pm UTC](https://forum.snapmaker.com/t/cant-use-my-snapmaker-350-2-0-at-all/31722/4 "2023-06-09T16:27:03Z")
Normally then you assembled the machine not the correct way. Did you follow the instruction? Especially how to mount the linear modules (orientation, 8mm lead vs 20mm lead)? ---
**Author:** ![D16Printer](https://avatars.discourse-cdn.com/v4/letter/d/ebca7d/32.png) [@D16Printer](https://forum.snapmaker.com/u/D16Printer)\ **Post date:** [June 9, 2023, 4:33pm UTC](https://forum.snapmaker.com/t/cant-use-my-snapmaker-350-2-0-at-all/31722/5 "2023-06-09T16:33:10Z")
Ive had it for about 4-5ish years and with every update its gotten considerably worse. I just did the firmware on the unit itself and now when i calibrate the laser and set thickness to 0.5 mm it just starts the test about 70mm away from the material. ---
**Author:** ![Wyphorn](https://avatars.discourse-cdn.com/v4/letter/w/ebca7d/32.png) [@Wyphorn](https://forum.snapmaker.com/u/Wyphorn)\ **Post date:** [June 9, 2023, 4:50pm UTC](https://forum.snapmaker.com/t/cant-use-my-snapmaker-350-2-0-at-all/31722/6 "2023-06-09T16:50:00Z")
Did you try a complete Firmware reset? To perform a Full Factory Reset to the currently installed version of firmware, you need to Factory Reset both the Touch Pad and the Controller: - Connect your computer to the Controller via USB (must be USB). - Issue an M502 factory reset to the Controller. - Put the Touch Pad into Developer Mode. This is done via the About page, and tapping the printer image 5 times. You’ll see a popup window when it changes modes. - Reset and clear out the Touch Pad. You will need to navigate around to find this, as it seems to change with each version of firmware. - Reinstall the currently installed version of firmware from a USB drive (must be from a USB drive). All versions of the firmware are available in the Snapmaker 2.0 Firmware Updates and Downloads thread. - Update all of the modules. This normally helps when Updates are making problems. Also the users reported that removing luban with all directories in appdata and program Files and a fresh reinstall solves some problems. are you using luban to laser? ---
**Author:** ![D16Printer](https://avatars.discourse-cdn.com/v4/letter/d/ebca7d/32.png) [@D16Printer](https://forum.snapmaker.com/u/D16Printer)\ **Post date:** [June 9, 2023, 4:57pm UTC](https://forum.snapmaker.com/t/cant-use-my-snapmaker-350-2-0-at-all/31722/7 "2023-06-09T16:57:33Z")
Yes, I’m using Luban to laser. ---
**Author:** ![D16Printer](https://avatars.discourse-cdn.com/v4/letter/d/ebca7d/32.png) [@D16Printer](https://forum.snapmaker.com/u/D16Printer)\ **Post date:** [June 9, 2023, 5:03pm UTC](https://forum.snapmaker.com/t/cant-use-my-snapmaker-350-2-0-at-all/31722/8 "2023-06-09T17:03:07Z")
Connect your computer to the Controller via USB (must be USB). How do you do this? What ports do i use? The port under the one labled screen? (USB-A (to laptop) Mini-B to snapmaker) ---
**Author:** ![Wyphorn](https://avatars.discourse-cdn.com/v4/letter/w/ebca7d/32.png) [@Wyphorn](https://forum.snapmaker.com/u/Wyphorn)\ **Post date:** [June 9, 2023, 6:53pm UTC](https://forum.snapmaker.com/t/cant-use-my-snapmaker-350-2-0-at-all/31722/9 "2023-06-09T18:53:33Z")
Excatly. You should have a cable for this in your cables box. Connect normal USB A to PC and Mini USB B to Snapmaker next to the USB A and USB C connector.