# A350 has ceased to function **URL:** \ **Category:** Snapmaker 2.0 (3-in-1)\ **Created:** [January 12, 2025, 7:57pm UTC](https://forum.snapmaker.com/t/a350-has-ceased-to-function/38729 "2025-01-12T19:57:55Z")\ **Posts on this page:** 5\ **Page:** 2
**Author:** ![Cebu](https://avatars.discourse-cdn.com/v4/letter/c/b487fb/32.png) [@Cebu](https://forum.snapmaker.com/u/Cebu)\ **Post date:** [September 22, 2025, 8:34am UTC](https://forum.snapmaker.com/t/a350-has-ceased-to-function/38729/21 "2025-09-22T08:34:24Z")
Ok. So i am picking up Wolfgangs problems, i try to take care of those issue: Status: It starts, motors are responding for a fraction of a second, display displays an animation, ends with an Screen: “make Something wonderful” and a blue Button “Start”. When pressing this button i am in the Files Menu. If i swipe left i am in a icon Menu with 6 icons, if i try to calibrate of move i am stuck: “Black screen”. Wifi connects. Under “Experimental” and “preferences” i exported the logfiles, some old parts which worked, and now … “exception” There is another thing which makes me wondering: under “machine” there is NO Entry about Firmware version, the line is blank, no entry. Maybe there is literally no FW inthe device ? 493207,1970.01.01 00:08:13.207,INFO,SC-FW,SC req START WORK 493208,1970.01.01 00:08:13.208,INFO,SC-FW,trigger WORK: ok 493241,1970.01.01 00:08:13.241,INFO,SC-FW,SC req change env 493243,1970.01.01 00:08:13.243,INFO,SC-FW,new laser power: 100.00 1806766,1970.01.01 00:30:06.766,INFO,SC-FW,SC trigger FINISH 1806773,1970.01.01 00:30:06.773,INFO,SC-FW,trigger FINISH: ok 1806779,1970.01.01 00:30:06.779,INFO,SC-FW,Process: start ponit 1806783,1970.01.01 00:30:06.783,INFO,SC-FW,X: 190.06, Y:187.73, Z:32.70, E: 0.00 1822133,1970.01.01 00:30:22.133,INFO,SC-FW,Finish stop 5420459,1970.01.01 01:30:20.459,INFO,SC-FW,SC req FW ver 5433623,1970.01.01 01:30:33.623,INFO,SC-FW,SC req homing! 5456457,1970.01.01 01:30:56.457,INFO,SC-FW,SC req homing! 5456573,1970.01.01 01:30:56.573,INFO,SC-FW,SC req homing! 12993055,1970.01.01 03:36:33.055,INFO,SC-FW,SC req homing! 12995496,1970.01.01 03:36:35.496,INFO,SC-FW,SC req homing! 13002844,1970.01.01 03:36:42.844,INFO,SC-FW,SC req homing! 13002859,1970.01.01 03:36:42.859,INFO,SC-FW,SC req homing! 13004729,1970.01.01 03:36:44.729,INFO,SC-FW,SC req homing! 13004739,1970.01.01 03:36:44.739,INFO,SC-FW,SC req homing! 13007272,1970.01.01 03:36:47.272,INFO,SC-FW,SC req homing! 13025765,1970.01.01 03:37:05.765,INFO,SC-FW,SC req START WORK 13025766,1970.01.01 03:37:05.766,INFO,SC-FW,trigger WORK: ok 13025808,1970.01.01 03:37:05.808,INFO,SC-FW,SC req change env 13025812,1970.01.01 03:37:05.812,INFO,SC-FW,new laser power: 100.00 14339313,1970.01.01 03:58:59.313,INFO,SC-FW,SC trigger FINISH 14339316,1970.01.01 03:58:59.316,INFO,SC-FW,trigger FINISH: ok 14339318,1970.01.01 03:58:59.318,INFO,SC-FW,Process: start ponit 14339322,1970.01.01 03:58:59.322,INFO,SC-FW,X: 190.06, Y:187.73, Z:32.70, E: 0.00 14354679,1970.01.01 03:59:14.679,INFO,SC-FW,Finish stop 54361,1970.01.01 00:00:54.361,INFO,SC-FW,SC req homing! 72377,1970.01.01 00:01:12.377,INFO,SC-FW,SC req homing! 72409,1970.01.01 00:01:12.409,INFO,SC-FW,SC req homing! 2063644,1970.01.01 00:34:23.644,INFO,SC-FW,SC req homing! 38942,1970.01.01 00:00:38.942,INFO,SC-FW,SC req Focus Height 39395,1970.01.01 00:00:39.395,INFO,SC-FW,SC req Exception 39723,1970.01.01 00:00:39.723,INFO,SC-FW,SC req Exception 44203,1970.01.01 00:00:44.203,INFO,SC-FW,SC req Exception 40446,1970.01.01 00:00:40.446,INFO,SC-FW,SC req Exception 262240,1970.01.01 00:04:22.240,INFO,SC-FW,SC req Exception 40103,1970.01.01 00:00:40.103,INFO,SC-FW,SC req Exception 1758491078206,2025.09.21 21:44:38.206,INFO,SC-FW,SC req Exception 40091,1970.01.01 00:00:40.091,INFO,SC-FW,SC req Exception 40088,1970.01.01 00:00:40.088,INFO,SC-FW,SC req Exception 40313,1970.01.01 00:00:40.313,INFO,SC-FW,SC req Exception 40335,1970.01.01 00:00:40.335,INFO,SC-FW,SC req Exception 40016,1970.01.01 00:00:40.016,INFO,SC-FW,SC req Exception ---
**Author:** ![Hauke](https://sea2.discourse-cdn.com/flex022/user_avatar/forum.snapmaker.com/hauke/32/5704_2.png) [@Hauke](https://forum.snapmaker.com/u/Hauke)\ **Post date:** [September 22, 2025, 9:16am UTC](https://forum.snapmaker.com/t/a350-has-ceased-to-function/38729/22 "2025-09-22T09:16:08Z")
A few questions: - Somewhere above it says “ordered a new controller” - did you order a new touchscreen controller or the metal box all cables go into? - On the screen that says “Start” (blue button): Are any items (toolhead, kits, etc.) listed? Ideally send a photo from that screen. - If you swipe to the 6 icons and go into the “Control” where you can manually move the machine - does anything work? Does anything move? From the logs I’d infer that you do have some firmware installed, and it somehow reacts… Would you mind to upload the complete log file? Finally: You can factory-reset the machine: [Reset to factory settings? - #3 by CNC-Maker](https://forum.snapmaker.com/t/reset-to-factory-settings/23058/3) ---
**Author:** ![xchrisd](https://sea2.discourse-cdn.com/flex022/user_avatar/forum.snapmaker.com/xchrisd/32/1503_2.png) [@xchrisd](https://forum.snapmaker.com/u/xchrisd)\ **Post date:** [September 22, 2025, 7:03pm UTC](https://forum.snapmaker.com/t/a350-has-ceased-to-function/38729/23 "2025-09-22T19:03:23Z")
I would start with a firmware update through usb stick. Download it to a usb stick and run it from the files menu. Be patient, it takes a couple of minutes. ---
**Author:** ![Cebu](https://avatars.discourse-cdn.com/v4/letter/c/b487fb/32.png) [@Cebu](https://forum.snapmaker.com/u/Cebu)\ **Post date:** [September 24, 2025, 10:22am UTC](https://forum.snapmaker.com/t/a350-has-ceased-to-function/38729/24 "2025-09-24T10:22:09Z")
Answers: yes, the Box with the cables was renewed. No, no items, toolkits displayed No, cannot move teh Toolhead. ok. So i removed the LaserHead (2W 1054nm, TH-L-P20-W1064) and installed the normal printer Head. Voila: everything works ! The exchange of the cable box was not necessary … So it looks to me that with the laser head is something wrong … ---
**Author:** ![Cebu](https://avatars.discourse-cdn.com/v4/letter/c/b487fb/32.png) [@Cebu](https://forum.snapmaker.com/u/Cebu)\ **Post date:** [September 24, 2025, 11:49am UTC](https://forum.snapmaker.com/t/a350-has-ceased-to-function/38729/25 "2025-09-24T11:49:38Z")
and then i upgraded to the latest Firmware version, and, voilá: Now, also the 2W 1064nm Laser head is recognized. Solution: it was an too old Firmware to recognize the new Toolhead … best geards, thx for help, Cebu [Previous page](https://forum.snapmaker.com/t/a350-has-ceased-to-function/38729.md?page=1)